Location: 1330 Boylston Street

Reports To: Regional Portfolio Manager

The General Manager of a mixed-use community is responsible for overseeing the day-to-day operations of a property that includes both residential and commercial spaces. This position involves a balance of managing both the residential and retail components, ensuring tenant satisfaction, maximizing operational efficiency, and driving the profitability of the community. The General Manager will supervise a diverse team, implement strategic initiatives, and ensure the property is maintained at the highest standards while fostering a vibrant and harmonious environment.

Key Responsibilities:

1. Operations Management:

Oversee management of residential, commercial, and amenity spaces.
Coordinate on-site teams (property management, leasing, maintenance, security).
Ensure compliance with building codes, safety standards, and company policies.
Address tenant concerns and ensure success of commercial tenants.
Plan community events to promote tenants and enhance the property’s appeal.
Manage parking facilities to meet the needs of both residential and commercial tenants.

2. Financial Management:

Develop and manage the property’s operating budget, ensuring cost control and profitability.
Monitor rent collections, operational costs, and leasing activity.
Negotiate vendor contracts for cost-effective services without compromising quality.
Adjust rental rates and leasing strategies based on market trends and demand.
Identify ancillary income opportunities (e.g., parking, service fees, event space rentals).
Evaluate vendor services, manage utility costs, and explore energy-efficient solutions.

3. Vendor & Contract Oversight:

Manage vendor relationships and service level agreements for maintenance, janitorial, landscaping, and security.
Negotiate contracts for essential services (e.g., cleaning, HVAC, landscaping).
Ensure contract compliance and performance monitoring.
Oversee common area maintenance (CAM) charges for fairness between tenants.

4. Leasing & Tenant Relations:

Supervise leasing activities for high occupancy rates and tenant satisfaction.
Implement marketing strategies to attract and retain tenants.
Resolve tenant inquiries and complaints promptly.
Manage lease renewals and retention strategies.

5. Property Maintenance & Enhancements:

Oversee property maintenance to ensure cleanliness and safety.
Manage capital improvements and renovations.
Coordinate with vendors for routine services and larger property upgrades.

6. Community Engagement & Marketing:

Develop and implement marketing strategies to promote the community and attract new tenants.
Plan community-building events and initiatives.
Build partnerships with local businesses and organizations to enhance visibility.

7. Team Leadership & Development:

Lead and mentor the property management team, fostering a positive work environment.
Ensure staff training in property management systems and best practices.
Conduct performance reviews and provide feedback to support staff development.

8. Risk Management & Compliance:

Monitor and enforce safety and security protocols.
Oversee insurance and emergency response plans.
Ensure vendor contracts comply with safety and regulatory standards.
Manage safety and risk protocols to ensure a safe living and working environment.

9. Strategic Planning & Reporting:

Develop and implement strategies to enhance operational performance and tenant satisfaction.
Prepare regular reports on financial performance, occupancy rates, and tenant feedback.
Analyze market trends to ensure competitiveness and alignment with market demands.

Qualifications:

Education: Bachelor’s degree in Business Administration, Real Estate, Property Management, or a related field (or equivalent experience).
Experience: 5-7 years in property management with 3-5 years in a leadership role, preferably in mixed-use or multi-family properties.
Certifications: Property management certifications (e.g., CAM) preferred.

Skills:

Strong financial management skills, including budgeting, forecasting, and expense control.
Experience with lease negotiations and contract management.
Familiarity with legal regulations (e.g., Fair Housing Act, ADA compliance, local building codes).
Expertise in managing both residential and commercial tenants.
Strong leadership, communication, organizational, and problem-solving abilities.
Leadership and team management
Excellent communication and customer service skills
Proficiency in property management software and Microsoft Office Suite
Organizational and decision-making skills
Ability to multitask, prioritize, and work under pressure
Understanding of building systems, maintenance, and safety regulations

Work Conditions:

On-site work with occasional evening or weekend availability for tenant emergencies or events.

Ability to lift up to 15 pounds for distributing documents and materials.

Commitment to Diversity Equity and Inclusion:

We believe that diversity and inclusion among our teammates are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

Samuels & Associates

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