Field Service Engineer- Simply Biotech

OVERVIEW

Are you looking for a new career opportunity with an exciting biotech company?! Then we've got the right team for you! In this role, you're responsible for the duties listed below.

Immediate opening for a Field Service Engineer with a medical diagnostic company in Jacksonville, FL who possesses:

Associates or Bachelor's Degree in Electronics or similar MUST HAVE
5+ years of experience troubleshooting, installing, or repairing lab equipment (diagnostics preferred)
Willingness to travel
Valid Drivers License and Passport

Email resumes to aencarnacion@simplybiotech.com or call 858.427.3668

FULL DESCRIPTION:

The selected candidate will be responsible for:

Provides product service and operational assistance to customers.
Ensures proper operation of company products at the customer's locations.
Completes service calls according to the service plan; troubleshoots, coordinates, schedules, prepares and processes paperwork. Identifies the best methodology to fix the problems at the lowest possible cost.
Makes independent decisions on trunk stock and ensures effective maintenance of inventory of repair parts.
Processes the return or disposal of defective parts promptly, ensuring there is no disruption in service.
Communicates with Sales and Marketing team regarding customer dissatisfaction, product problems, customer status changes, product improvement, and competitive information in an effort to prevent future concerns.
Applies effective time and territorial management techniques and organizes cost effective travel plans.
Provides extended hour coverage and can travel outside normal work hours when required.
Submits required reports and documents in a timely manner.
Works independently to find solutions to problems. Takes ownership and initiative to identify and address challenges for a more efficient and productive work environment.
Uses training and available resources to effectively troubleshoot problems while onsite.
Independently utilizes all available resources to engage in self-directed learning to expand knowledge and capabilities in relevant areas.
Promotes service agreements to customers.

The selected candidate will also possess:

Customer Service - manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
Detail Oriented - double-checks the accuracy of information and work product to provide accurate and consistent work; expresses concern that things be done right, thoroughly, or precisely; completes all work according to procedures and standards.
Interpersonal Skills - focuses on solving conflict; maintains confidentiality; listens to others without interrupting; remains open to others' ideas and tries new things.
Judgment - ability to work independently; displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions.
Oral Communication - speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
Problem Solving - identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; uses reason even when dealing with emotional topics.
Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
Reasoning Ability - ability to define problems, collect data, establish facts, and draw valid conclusions; ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Independence- This role is intended to be autonomous and the ideal candidate must be able to complete the job duties while utilizing their skill set and knowledge to proactively identify and resolve problems by applying a logical troubleshooting approach to find effective solutions.

Salary Range: $90-105k/yr

For immediate and confidential consideration, please email your resume to aencarnacion@simplybiotech.com or call 858.427.3668. More information can be found at www.simplybiotech.com

Simply Biotech

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Field Services Engineer