Are you passionate about providing exceptional patient care and making a difference in people's lives? Do you have strong communication skills and thrive in a fast-paced medical office environment? Have you been looking to combine your medical office experience with a fun, tight-knit team in Portland?

Well, you’re in the right place! Sleep Metrics is hiring a Patient Care Coordinator to join our team in Lake Oswego, OR!

Key Details:

Pay: $22.00 - $25.00 per hour (dependent on experience and qualifications)
Benefits: Medical, Dental, Vision, 401k with 3% employer match, PTO, Paid holidays, Life insurance, and Team events and we buy our team lunch on Wednesdays!
Location: Lake Oswego, OR
Schedule: Full-time, Monday - Friday, 8-hour shifts (in-person)

Who We Are: Since 2010, Sleep Metrics has been dedicated to improving the health of our patients through increased access to testing for Obstructive Sleep Apnea. We offer in-home sleep disorder diagnostic testing and follow-up therapies to support our patients’ well-being. Our mission is to promote healthy sleep for a healthy life. We’re a rapidly growing company with a fun and hardworking team.

To learn more, check out our website: https://sleepmetrics.com/

Sleep Metrics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive atmosphere for all employees.

Who You Are:

Whether you're helping patients in person, providing phone support, or juggling paperwork, you bring a positive attitude and a passion for patient care. You're a proactive problem solver who enjoys stepping in to help and working collaboratively with your team. When faced with high volume and managing multiple tasks, you stay resilient and adaptable. Additional qualifications include:

High school diploma or equivalent (required)
1 year of medical office and customer service experience (preferred). Industry experience is a bonus!
Proficient in EMR platforms (Brightree experience is a plus!).
Comfortable learning new software and navigating multiple systems.
Ability to manage patient records, verify insurance, and handle co-pays.
Experienced in customer service, especially in a medical or healthcare setting.
Strong organizational skills and ability to multitask.
Excellent communication skills (written, verbal, phone).
Team player with a positive attitude.
Ability to pivot quickly and handle high-volume situations with ease.
Maintain professionalism while being personable and approachable.

What You’ll Do:

As a Patient Care Coordinator, you’ll be the first point of contact for patients, both in person and over the phone, providing a warm, welcoming presence and excellent support. Your role is crucial in ensuring that patients feel cared for from the moment they walk through the clinic doors or call in. A typical day will consist of:

Greeting patients in person and assisting with check-in procedures
Answering phones and scheduling patient appointments while managing patient records in Brightree
Providing thorough benefit explanations and verifying insurance/authorizations
Collecting copays and processing payments
Processing orders and reviewing documentation for accuracy
Maintaining detailed documentation and patient files
Performing other front desk tasks and duties as assigned

Sleep Metrics

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Patient Care Coordinator