We are excited to announce that we have an opening for a Human Resources Generalist for our new site in Albuquerque, New Mexico!

Organization Overview

Spring Oaks Capital, LLC, headquartered in the Chesapeake, Virginia area, is a national debt buyer founded in 2019 by industry veterans determined to disrupt the industry and approach the charge-off purchasing market with a technology-focused, innovative, refreshing, and lucrative vision. Particularly, senior leadership includes tenured industry executives with a meaningful history running investments, collections, compliance, and operations for some of the largest debt buyers, collection firms, and financial institutions in the United States. The Company maintains an unmatched compliance focus, ethically collecting portfolios with a team-based approach. Spring Oaks is well funded, poised for aggressive growth, and is currently looking to expand with the best-in-class collections team to support growth.

Position Overview

Spring Oaks Capital, LLC has opened a new contact center in Albuquerque, NM and is seeking an experienced Human Resources professional to orchestrate the daily HR functions of employee relations, onboarding/offboarding, wellness, FMLA, recruiting, benefits, employee engagement, safety and professional development. In this role you will assist in building processes, policies and systems that support the department, and our employees alike, all with the goal of delivering satisfaction at all levels.

Responsibilities

Administers programs/practices for onsite and remote employees, including but not limited to: employee benefits, wellness, FMLA, disciplinary matters, disputes and investigations, employee engagement/culture/morale, safety and professional development.
Manages and resolves employee relations issues. Conducts effective, thorough and objective investigations.
Participates in employee terminations, to include exit interviews.
Works closely with management and employees to improve work relationships, build morale, and increase retention; focus on ensuring remote staff feels connected to the heart of the organization
Conducts new hire onboarding.
Maintains in-depth knowledge of legal requirements and effectively leads the day-to-day management of employees, reducing legal risks and ensuring federal, state and local employment laws.
Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law and makes recommendations.
When needed:
Recruits, interviews, and facilitates the hiring of qualified job applicants for open positions; collaborates with departmental managers to understand skills and competencies required for openings.
Conducts background and drug screening.
Responds to sentiments on social media platforms as they relate to human resources matters.
Performs other duties as assigned.

Skills and Abilities

Excellent verbal and written communication skills.
Strong interpersonal, negotiation, and conflict resolution skills.
Organizational skills and attention to detail.
Time management skills demonstrating a sense of urgency, with a proven ability to manage projects and meet deadlines.
Strong analytical and problem-solving skills.
Ability to act with integrity, professionalism, and confidentiality.
Thorough knowledge of employment-related laws and regulations.
Ability to change direction quickly based on prioritization of assignments.

Experience and Education

Minimum 5 years working in the human resources industry, to include experience resolving employee relations matters.
2+ years recruiting experience.
At least one year of human resource management experience preferred.
Bachelor's degree in Human Resources, Business Administration, or a related field preferred.
Experience working in a call center environment.
Proficient with Microsoft Office Suite and Microsoft Teams.
ADP TotalSource experience a plus.
SHRM-CP or PHR required.

Physical Requirements

Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift 15 pounds at times.
Ability to travel occasionally if necessary.

Benefits:

Medical/Dental/Vision*
Life*
STD/LTD*
Holidays*
FSA/HSA
Paid time off
401(k) with match

* Company Paid

Equal Employment Opportunity

Spring Oaks Capital, LLC is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to age, sex, ancestry, race, religion, gender identity, genetic information, marital status, national origin, disability, protected veteran status, sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

Spring Oaks Capital, LLC

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Human Resources Generalist