Company Description

suntek systems is a logistics software company based in Irvine, CA, offering innovative logistics management software solutions to logistics solution providers. suntek has been developing the freight management solution, enabling customers and trading partners to enhance supply chain visibility and performance.

Role Description

This is a full-time on-site role for a Customer Technical Support position at suntek systems. The Customer Technical Support role will involve daily tasks such as providing technical support, troubleshooting issues, ensuring customer satisfaction, and utilizing analytical skills to address customer needs.

Qualifications

Technical Support and Troubleshooting skills
Analytical Skills
Customer Support and Customer Satisfaction abilities
Strong problem-solving skills
Excellent communication and interpersonal skills
Experience in a customer-facing technical support role
Knowledge of logistics industry is a plus
Bachelor’s degree in Computer Science, Information Technology, or related field
Experience in providing training and support to users
Knowledge and experience in Windows, MS Office Products, TCP/IP network (email, Fax , Web, FTP, and Socket Communication)
Basic knowledge and experience in MS SQL Server Setup, Configuration, Backup and Restore, Database Replication
Windows Server Administration, IIS Administration, Virtual Machine Setup
Preferred Experience in configuring of Router and Firewall
Preferred Bilingual ability such as Korean as 2nd language

Suntek Systems Inc.

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Customer Technical Support