Job Summary: As the Air Freight Operations Agent, you will be directly responsible for the timely and profitable movement of shipments tendered to the company, ensuring alignment with customer and regulatory requirements. (90% Domestic )

Location : Santa Fe Springs, CA

About The Custom Companies, Inc.:

Join our legacy of excellence in transportation and supply chain management at The Custom Companies, Inc. Since our inception in 1986, we have carved a niche as a trailblazer in full-service logistics. We offer a comprehensive array of solutions including Less Than Truckload (LTL), Ground & Air Expedited Services, Full/Partial Truckload, Specialized Services, and Warehousing. Our unique blend of third-party logistics, combined with access to pivotal transportation assets, empowers us to consistently deliver unparalleled services.

Duties and Responsibilities:

Directly oversee the routing of all shipments, optimizing consolidation opportunities
Ensure customer service expectations are met consistently
Confirm completion of all pickups and promptly address any issues with vendors
Coordinate Black and Gold drops at Line Haul, ensuring nightly cut-offs are adhered to
Update and maintain accurate shipment information in the computer system
Foster and develop relationships with airline and surface carriers
Enforce compliance with regulatory standards, including IATA and TSA regulations
Lead and support the PM OPS personnel, actively engaging in customer service matters
Streamline paperwork processes to enhance operational efficiency
Provide quotes and track/trace shipments as necessary to support the operations team
Evaluate and select external vendors to supplement operational needs
Assist in completing Carrier "Report Card" with carrier feedback
Handle OS&D (Over, Short, and Damage) issues swiftly and effectively
Negotiate spot rates on line hauls and with airlines to optimize cost-effectiveness and efficiency.

Requirements:

Bachelor's Degree preferred
Minimum of 3-5 years of job-related or industry work experience
Proficiency in Excel ,Word and Outlook
Ability to prioritize tasks, work independently, and achieve objectives without direct supervision
Strong problem-solving skills and the ability to identify and address recurring issues
Willingness to work overtime, holidays, and weekends as requested by the VP of Operations
Flexibility to work across multiple shifts as required.

Benefits:

Competitive salary with a comprehensive benefits package.
401(k) with immediate vesting and company match.
Generous PTO and holiday policy, including a birthday holiday.

Commitment to Diversity: As a 100% Veteran-owned, Equal Opportunity Employer, we are committed to fostering a diverse and inclusive workplace. We encourage all qualified candidates to apply.

The Custom Companies, Inc.

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Domestic Air Freight Operations Agent