Job Summary: As the Air Freight Operations Agent, you will be directly responsible for the timely and profitable movement of shipments tendered to the company, ensuring alignment with customer and regulatory requirements. (90% Domestic )
Location : Santa Fe Springs, CA
About The Custom Companies, Inc.:
Join our legacy of excellence in transportation and supply chain management at The Custom Companies, Inc. Since our inception in 1986, we have carved a niche as a trailblazer in full-service logistics. We offer a comprehensive array of solutions including Less Than Truckload (LTL), Ground & Air Expedited Services, Full/Partial Truckload, Specialized Services, and Warehousing. Our unique blend of third-party logistics, combined with access to pivotal transportation assets, empowers us to consistently deliver unparalleled services.
Duties and Responsibilities:
- Directly oversee the routing of all shipments, optimizing consolidation opportunities
- Ensure customer service expectations are met consistently
- Confirm completion of all pickups and promptly address any issues with vendors
- Coordinate Black and Gold drops at Line Haul, ensuring nightly cut-offs are adhered to
- Update and maintain accurate shipment information in the computer system
- Foster and develop relationships with airline and surface carriers
- Enforce compliance with regulatory standards, including IATA and TSA regulations
- Lead and support the PM OPS personnel, actively engaging in customer service matters
- Streamline paperwork processes to enhance operational efficiency
- Provide quotes and track/trace shipments as necessary to support the operations team
- Evaluate and select external vendors to supplement operational needs
- Assist in completing Carrier "Report Card" with carrier feedback
- Handle OS&D (Over, Short, and Damage) issues swiftly and effectively
- Negotiate spot rates on line hauls and with airlines to optimize cost-effectiveness and efficiency.
Requirements:
- Bachelor's Degree preferred
- Minimum of 3-5 years of job-related or industry work experience
- Proficiency in Excel ,Word and Outlook
- Ability to prioritize tasks, work independently, and achieve objectives without direct supervision
- Strong problem-solving skills and the ability to identify and address recurring issues
- Willingness to work overtime, holidays, and weekends as requested by the VP of Operations
- Flexibility to work across multiple shifts as required.
Benefits:
- Competitive salary with a comprehensive benefits package.
- 401(k) with immediate vesting and company match.
- Generous PTO and holiday policy, including a birthday holiday.
Commitment to Diversity: As a 100% Veteran-owned, Equal Opportunity Employer, we are committed to fostering a diverse and inclusive workplace. We encourage all qualified candidates to apply.
