We are seeking an enthusiastic Junior Support Technician who is passionate about providing exceptional IT support and delivering top-notch service to our internal customers. The ideal candidate is excited to troubleshoot and resolve technical issues, collaborate effectively with colleagues, and continuously learn and adapt in a dynamic environment. For this junior level role, we are seeking a team member who is enthusiastic about being a technical partner within our service desk team. We welcome a candidate that is motivated to learn our business and grow into additional opportunities as they arise.

This role supports our local office in Eden Prairie, MN.

Responsibilities:

Provide professional root cause analysis, troubleshooting, and resolution of hardware and software issues.
Serve as an IT support representative, embodying a customer service-oriented mentality.
Act as a subject matter expert on desktop PC hardware, printing, connectivity, Microsoft Office, Outlook, and Adobe Acrobat software.
Perform IBM AS/400 troubleshooting and issue resolution, including locked files and job queues.
Handle after-hours support for system maintenance and special projects.
Manage user account provisioning and perform computer setups and hardware deployments.
Collaborate with Systems and Network Administrators, identifying and escalating issues as needed.
Train end users on software and hardware use, and produce clear technical documentation.

Education and Experience:

Associate or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
2+ years’ experience in a helpdesk or technical support role is preferred.
2+ years’ experience with operation and troubleshooting of Microsoft Windows operating systems, Office, basic networking principals and remote access (VPN, Remote desktop).

Skills & Qualifications:

Proficient in desktop PC hardware/software troubleshooting, Microsoft Windows OS, Office, Outlook, Adobe Acrobat, network connectivity, VPNs, and printing issues.
Strong customer service focus with exceptional communication skills.
Ability to work independently and in a team, with strong organizational and multitasking abilities.
Analytical mindset with attention to detail and effective task prioritization.
Willingness to learn new technologies and adapt to challenges.
Basic knowledge of IBM AS/400 system operations and troubleshooting is a plus.
Familiarity with ITIL principles is a plus.

Viking Forest Products

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Junior Support Technician