We are seeking an enthusiastic Junior Support Technician who is passionate about providing exceptional IT support and delivering top-notch service to our internal customers. The ideal candidate is excited to troubleshoot and resolve technical issues, collaborate effectively with colleagues, and continuously learn and adapt in a dynamic environment. For this junior level role, we are seeking a team member who is enthusiastic about being a technical partner within our service desk team. We welcome a candidate that is motivated to learn our business and grow into additional opportunities as they arise.
This role supports our local office in Eden Prairie, MN
.
Responsibilitie
- s:
Provide professional root cause analysis, troubleshooting, and resolution of hardware and software issu - es.Serve as an IT support representative, embodying a customer service-oriented mentali
- ty.Act as a subject matter expert on desktop PC hardware, printing, connectivity, Microsoft Office, Outlook, and Adobe Acrobat softwa
- re.Perform IBM AS/400 troubleshooting and issue resolution, including locked files and job queu
- es.Handle after-hours support for system maintenance and special projec
- ts.Manage user account provisioning and perform computer setups and hardware deploymen
- ts.Collaborate with Systems and Network Administrators, identifying and escalating issues as need
- ed.Train end users on software and hardware use, and produce clear technical documentati
on.
Education and Experie
- nce:
Associate or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experi - ence.2+ years’ experience in a helpdesk or technical support role is prefe
- rred.2+ years’ experience with operation and troubleshooting of Microsoft Windows operating systems, Office, basic networking principals and remote access (VPN, Remote desk
top).
Skills & Qualifica
- tions:
Proficient in desktop PC hardware/software troubleshooting, Microsoft Windows OS, Office, Outlook, Adobe Acrobat, network connectivity, VPNs, and printing - issues.Strong customer service focus with exceptional communication
- skills.Ability to work independently and in a team, with strong organizational and multitasking abi
- lities.Analytical mindset with attention to detail and effective task prioriti
- zation.Willingness to learn new technologies and adapt to chal
- lenges.Basic knowledge of IBM AS/400 system operations and troubleshooting is
- a plus.Familiarity with ITIL principles is
a plus.
