XOS (www.xos.com) is a leading manufacturer of application-specific X-ray analyzers. In today’s highly competitive environment one of the key differentiators for sustained long term success is an organization’s people. While products, assets, and brand can create a competitive advantage, over time without great people the competition will catch up. This could not be better stated than in one of our core values, We Deliver Results as a Team!

Through strong customer partnerships, we advance the quality and delivery of water. Want to help us in this mission?

XOS is proud to be a Water Quality company in Veralto (NYSE: VLTO). Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. That is the tomorrow Veralto is creating today. Veralto is a $5B global leader in essential technology solutions made up of over 16,000 associates across our Water Quality and Product Identificationsegmentsall united by a powerful purpose: Safeguarding the World’s Most Vital Resources.

About the role :

Our Technical Support Representative is the first line of contact for providing support to customers on our elemental analysis instrumentation. When a customer needs support, this person will interact with the customer via email, phone and MS Teams to diagnose the problem. Depending on the issue, you may be able to work through to a resolution over the phone (following a set of questions and procedures) or you will gather details and come up with a plan for a Technical Service or Field Service Engineer to take over.

Essential Responsibilities:

Be front-and-center in ensuring a positive customer experience as it relates to our company, our products, and our services
Build strong relationships with customers to ensure the highest level of satisfaction
Identify service and instrumentation opportunities and escalates that information to the appropriate sales channel.
Troubleshoot and document technical issues
Process and manage internal and field service repairs
Provide quotations and delivery information
Set up return shipments for customers and process replacement parts and consumable orders
Perform monthly audits on & manage field service part inventory
Identify service and instrumentation opportunities and escalates that information to the appropriate sales channel.
Occasional on-site troubleshooting, service and repairs may be requir

Qualifications:

1-5 years of electromechanical experience
Prior experience in instrument repair or instrument support
Ability to communicate, both verbal and written. Must have strong interpersonal skills.
Having a sense of urgency and fully understands the impact of customer issues
Proficient utilizing Microsoft Office including Word and Excel
Mechanically inclined and troubleshooting aptitude
AS Degree in Engineering Technology or equivalent is preferred or combination of education and experience

Travel Requirements

Up to 10%
overnight travel may be required

The salary range for this role is $24-$30. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future.

TO APPLY:

X-Ray Optical Systems, Inc. takes affirmative actions as an equal opportunity employer to attract, promote and retain the most fully qualified candidates without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, ancestry, sexual orientation or gender identity.

Please apply online via our website at https://xos.com/about-xos/careers/

This job description in no way states or implies that these are the only duties to be performed by this employee. The incumbent is expected to perform other duties necessary for the effective operation of the department or unit. This job description may be changed at any time.

Job Type: Full-time

Pay: $24.00 - $30.00 per hour

Benefits:

401(k)
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Referral program
Relocation assistance
Retirement plan
Tuition reimbursement
Vision insurance

Schedule:

Monday to Friday

Ability to Commute:

East Greenbush, NY 12061 (Preferred)

Ability to Relocate:

East Greenbush, NY 12061: Relocate with an employer provided relocation package (Required)

Work Location: In person

XOS (X-Ray Optical Systems)

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Technical Support Representative