Job Category: Loan Servicing
Requisition Number: CORRE001701
Posted: August 8, 2024
Full-Time
Jacksonville, FL 32224, USA
Job DetailsDescriptionTriad Financial Services is a leading provider of financial services and solutions, serving clients nationwide. We are seeking a highly motivated and skilled Correspondence Specialist with exceptional communication and writing skills, and experience in either the manufactured home or mortgage servicing experience to join our growing team.
As a part of our team, you'll enjoy:
- 3 weeks PTO
- 401k w/ corporate matching
- Health/Dental/Vision benefits that start day 1
- Tuition Reimbursement
- Spot Bonus programs, Employee Engagement platform & more!
Compensation Range: $20.00-$23.00/hourly
Essential Functions:
- Ability to work and navigate through several different systems and applications
- Flexible and willingness to adapt to change
- Responsible for logging and tracking of complaints and social media reviews
- Ability to handle customer complaints, provide appropriate solutions and alternatives within the time limits.
- Meet department goals
- Ability to conduct an investigation and study of materials and sources in order to establish facts and reach conclusions
- High attention to detail
- Ability to multi-task and consistently meet multiple deadlines
- Conducts general research including, but not limited to, verifying loan data such as payments posted, ARM (Adjustable Rate Mortgage) adjustments, escrow disbursements, escrow analysis and loan balance information.
- Works closely with internal departments to resolve inquiry, dispute or complaint
- Generates response letters in accordance with RESPA (Real Estate Settlement and Procedures Act) /CFPB (Consumer Financial Protection Bureau)
- Utilizes knowledge of mortgage loan documentation and escrow; RESPA and FCRA (Fair Credit Reporting Act)
- Categorizes incoming correspondence and follow established assignment / escalations process
Minimum Qualifications:
- Business writing experience
- Mortgage servicing experience (2+ years)
- Microsoft Office proficient
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