About Us
At Baylor Scott & White Health, we prioritize the health of people, families, and communities. It is the largest non-profit healthcare system in Texas. Live well with Baylor Scott & White.
Our Core Values are:
- We serve faithfully by doing what's right with a joyful heart.
- We never settle by constantly striving for better.
- We are in it together by supporting one another and those we serve.
- We make an impact by taking initiative and delivering exceptional experience.
Benefits
Our competitive benefits package empowers you to live well and provides:
- Eligibility on day 1 for all benefits
- Dollar-for-dollar 401(k) match, up to 5%
- Debt-free tuition assistance, offering access
to many no-cost and low-cost degrees, certificates and more - Immediate access to time off benefits
At Baylor Scott & White Health, your well-being is our top priority. Visit to learn about all of our programs that supports mind, body and spirit
Note: Benefits may vary based on position type and/or level
Job Summary
As Health Coordinator 2, ensure seamless, all-inclusive healthcare for patients. Work with management, providers, and team members to meet care coordination goals. Essential for unified, well-managed patient healthcare journey.
What You'll Do
- Monitor health reports to identify patients behind on preventative, diabetes, and other services. Use reports to enhance care coordination.
- Review patients' EHRs and contact them for special projects as directed. Prepare orders and referrals for providers.
- Coordinate care when multiple teams are involved.
- Partner with available resources, in-hospital and at-home care, primary health provider, specialists, and community services.
- Contact patients by phone, email, or mail to recommend services and schedule office visits.
- Help patients in self-care with approved education and phone calls. Encourage and help patients follow their care plans. Assist in patients moving from the hospital to home and back to their health care provider. Verify patient follow-up completion through phone calls. Share important patient care updates with primary care providers and office staff.
- Partner with other healthcare professionals to address patient and family worries. Refer patients within the healthcare system when necessary.
- Identify and facilitate community resource referrals, including food, transportation, medication assistance, caregiver support, or other requirements per request.
- Collaborate with patient care facilities. Build relationships with physicians and staff for seamless care coordination integration.
- Collect all patient medications, prescriptions, over-the-counter products, vitamins, herbals, and supplements accurately and thoroughly.
- Monitor and report key metrics, providing updates to program managers regarding assigned activities.
- Contribute to departmental committees and quality improvement initiatives as appropriate.
What Will Make You Successful In The Role
- Profound understanding of comprehensive care coordination practices and procedures.
- Well-articulated oral and written communication.
- Demonstrates exceptional organization skills and a keen eye for detail.
- Familiarity with necessary regulatory requirements.
- Skilled at listening and connecting. Adjusts communication for different people. Stays professional and respectful always. Enjoys being helpful, positive, and polite. Calms upset patients effectively.
- Capable of promptly assessing requests using various resource materials to appropriately respond to patient inquiries.
- Chief skills in data entry, numeracy and computer navigation with precision.
- Comfortable working in a dynamic, high paced, and challenging environment.
Belonging Statement
We want everyone to feel welcome, valued, and supported. Our workforce should reflect our communities.
Qualifications
- High School Diploma.
- They should have 2 years of relevant experience, preferably in healthcare.
