Program Manager, Insurance Operations
(Orange County or Sacramento, California preferred but can be remote)
CoPower is conducting a candidate search looking for a Program Manager, Insurance Operations for our offices located in Orange County or Sacramento, California.
CoPower makes fortune 500 benefits available to California and New York’s small business marketplace. We do this by packaging the best dental, vision, life and disability plans available and offering them, hassle free. Clients get amazing ancillary products with competitive prices, one service team and one bill - it's that simple. We collaborate with premier carriers and brokers, nationwide. This model results in amazing coverage, incredible customer service, and happy, healthy people. Please visit our website at www.copower.com
CoPower is a Amwins Connect company. In turn, Connect is owned by Amwins Group, the largest wholesale brokerage and group benefits insurance administrator in the world with annual placed premiums more than $33B. We are privately held with the employees owning the majority stake. We have over 63 operating companies across 5 divisions, over 175+ locations around the world, and 7.5k employees. Amwins has expertise across a diversified mix of property, casualty, and group benefits products, and offers value-added services to support these products, including product development, underwriting, premium and claims administration, and actuarial services. Please visit our website at www.amwins.com
Position Summary
The Program Manager, Insurance Operations works directly with the Practice Leader to execute internal programs and projects to meet company goals, involving department or cross-functional teams of subject matter experts to provide ongoing carrier compliance regarding enrolled clients, as well as to brokers and general agencies for CoPower’s portfolio of products. This role collaborates with all functional areas within CoPower and external business partners. This role is also responsible for conducting analyses, continuous process improvements and documentation.
Responsibilities
- Organize and track projects (i.e., launching new capabilities and products, SOP documentation) and various programs (i.e., retention and sales incentives) to improve company efficiencies, support the company’s long-term goals, and develop program and project budgets as needed.
- Create and maintain comprehensive project documentation.
- Raise and track project/program escalations.
- Identify barriers and develop solutions.
- Communicate and collaborate with stakeholders to analyze and transform needs and goals into functional requirements. Deliver the appropriate artifacts as needed.
- Focus on process improvement, organizational change management, program management and other processes relative to the business to improve workflow efficiencies and reduce operating costs.
- Lead in developing, implementing, and executing program and project plans.
- Collaborate across cross-functional teams with subject matter experts, delivering products and programs from the design process to completion.
- Generate and distribute standard reports as defined on schedule. Responsible for ad-hoc reporting, as necessary.
- Champions company core values consciously creating a workplace culture that demonstrates the highest levels of personal character, integrity, and servant leadership.
- Remain up to date on industry regulations, trends, and technology.
Qualifications
- Bachelor’s Degree or equivalent combination of education and experience.
- 2+ years of operations and analytics including Operational Process Improvement experience.
- 3+ years of experience with project and program management.
- Lean Six Sigma Green Belt or similar preferred.
- Solid understanding of project/program management techniques and methods, plus change management principles. For example, RACI matrix principles, Gantt & Pert charts, etc.
- Experience working in a cross functional highly matrixed organization.
- Preferred knowledge of the insurance business such as experience in small group healthcare products with an insurance company, general agency, or third-party administrator.
- Solid experience with MS Office Software, especially Advanced Excel Skills (pivot tables, advanced formulas, VLookups, chart slicers, conditional formatting, crosswalks, etc.). Strong proficiency in Word, PowerPoint, and Outlook.
- Ability to data mine, work with complex data and track results in various systems such as Salesforce and proprietary databases.
- Strong collaboration and interpersonal communication skills with demonstrated abilities to partner at all levels on both strategic and tactical levels to achieve results.
- Critical thinking skills with the ability to proactively provide solutions to complex issues.
- Ability to work with details and time-sensitive issues.
- Adaptability to respond quickly to a shifting reality and adjust initiatives and priorities.
- Familiarity with health insurance regulatory processes to ensure company compliance.
Core Competencies
Extremely Detail Oriented and Organized: Must be comfortable working on projects that require an extremely elevated level of organization, accuracy, and attention to detail. Exemplary time management skills are critical for this role.
Strong Business Acumen: Ability to learn, understand, and provide insight on significant program/project issues.
Sound Judgement: Ability to make sound business decisions consistent with company goals,
Self-motivated and Driven to Succeed: Elevated level of initiative and ability to work autonomously. Must strive to consistently exceed expectations and look for opportunities to improve on existing processes or methods.
Sense of Accountability: Must be willing to accept accountability for deadlines and responsibilities and take initiative to drive results.
Comfortable Operating Under Pressure: Must embrace managing tight timeframes, learning new information quickly, and juggling priorities with ease and professionalism.
Team Oriented with Strong Interpersonal Skills: Must be comfortable working in dynamic and diverse teams, able to manage challenging personalities and situations with a positive attitude. Be and comfortable working closely at all collegial levels.
