As a Help Desk Technician, you will be the first point of contact for all technical support inquiries. You will provide assistance to our employees, ensuring they have the necessary tools and resources to perform their jobs effectively. Your role will involve troubleshooting hardware and software issues, managing user accounts, and maintaining various systems and peripherals.
Key Responsibilities:
- Provide technical support for hardware, software, and peripheral issues.
- Assist with the installation, configuration, and maintenance of hardware and software.
- Manage and troubleshoot issues related to Office 365 and Active Directory.
- Support both Windows and Mac operating systems.
- Resolve network and connectivity issues.
- Maintain and update documentation of support requests and resolutions.
- Collaborate with other IT team members to escalate and resolve complex issues.
- Ensure timely and effective communication with end-users regarding the status of their support requests.
Qualifications:
- Proven experience as a Help Desk Technician or in a similar support role.
- Strong knowledge of hardware troubleshooting and repair.
- Proficiency in supporting and troubleshooting software applications.
- Experience with Office 365 administration and troubleshooting.
- Knowledge of Active Directory for user account management.
- Familiarity with both Windows and Mac operating systems.
- Ability to troubleshoot and support various peripherals (printers, scanners, etc.).
