Job Title: Service Desk Specialist
Location: Fort Worth, TX (Downtown), 100% onsite
Employment Type: Temp to Hire
Schedule: Training shift for up to 3 months will be 8a-5p, after training work a shift either 10:30am - 7:30pm; 11:30am - 8:30pm; 12:00pm - 9:00pm
CornerStone TTS is seeking a Service Desk Specialist for a financial client in the Fort Worth area. As the Service Desk Specialist, you will be responsible for utilizing Microsoft Software, troubleshooting/repairing desktops, and providing remote support of Network/POS systems.Qualified candidates will have 1-4 years of customer service experience and knowledge of basic network concepts and technologies. This is an exciting opportunity for someone new to the IT field looking for a company to grow with and further their career goals.
Roles and Responsibilities:
- Providing technical support to customers, troubleshooting hardware and software issues by phone.
- Respond to questions from callers and remotely assist with technology problems.
- Follow standard operating procedures; accurately log all help requests using call tracking software.
- Accept general responsibility for maintaining software/hardware installations within corporate policies.
- Escalates incidents to a higher-level technical support group only when necessary.
- Conducts customer satisfaction call-backs and ensures that all resolved tickets are closed.
- Facilitates and carries out communication of service outages, both planned and unplanned.
- Provides support to end users on a variety of issues.
- Identifies, researches, and resolves basic technical problems.
- Documents, tracks, and monitors the problem to ensure a timely resolution.
- Travel is required
- All other duties assigned by the leadership team.
Qualifications:
- High School diploma or GED with 1-4 years of IT-related experience.
- Must be able to work evenings and weekends as part of a rotating schedule and/or as dictated by business needs. Team hours of operation are 7am to 9pm Mon – Fri, 7am to 8pm Sat, 10am – 6pm Sun.
- Customer service, Service Desk or Help Desk experience in a corporate environment is a plus.
- A+, Network+, MCP, or MCSA Certifications are a plus but not required.
- Experience in pawn, loan, banking, or consumer finance preferred
- Basic knowledge of business standard software: MS Office, O365, Anti-virus, Windows 7, Windows 10, and VPN.
- Basic hardware troubleshooting and repair of desktop PCs, laptops, and PC peripherals
- Knowledge of basic network concepts and technologies as well as remote support of Network and POS systems.
