About the Company:
We are looking for a full-time IT Support Assistant to provide technical assistance to our team members and assist the Chief Technology Officer, in our New Orleans office. You will help install, upgrade, and troubleshoot hardware and software systems, as well as support end-users. If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should be familiar with remote troubleshooting techniques and have the skills necessary to act as a liaison between third-party vendors, support providers, and team members.
Responsibilities:
- Address user tickets regarding hardware, software and networking
- Walk team members through installing applications and computer peripherals+
- Diagnose problems
- Guide users with simple, step-by-step instructions
- Conduct remote troubleshooting
- Install, modify, and repair computer hardware and software
- Direct unresolved issues to the next level of support personnel
- Report user feedback and potential product requests
- Help create technical documentation and manuals, and maintain knowledgebase in SharePoint
- Acts as a liaison between IT support provider and team members
- Maintain computer and technology inventory
Qualifications:
Associate (Preferred but not required)
Required Skills:
- Proven work experience as a Desktop Support Technician or similar role
- Hands-on experience with Windows/Mac OS environments
- Working knowledge of office automation products and computer peripherals
- Excellent problem-solving and multitasking skills
- Knowledge of laptop and desktop computer operating systems including Windows 10, Windows 11 and Apple iOS system
- MS Office Suite experience required
- Sharepoint experience a plus
- Netdocuments experience a plus
Pay range and compensation package:
Salary commensurate with education and experience.
Benefits Offered:
401(k) with employer match, health insurance, dental insurance, life and disability insurance, vision insurance, pet insurance, and paid time off.
Dental insurance
Equal Opportunity Statement:
Our goal is to attract and develop the most talented and motivated professionals while ensuring fairness, respect, and opportunity for advancement regardless of race, gender, age, religion, national origin, disability, sexual orientation, gender identity, or other protected status.
