This Business Process Manager role focuses on optimizing and integrating processes across operations, back-office functions, and IT to support the company's long-term value creation. Here’s a breakdown of the job description:
Job Function / Purpose:
- Role: The Business Process Manager is crucial for introducing new processes, improving existing ones, and integrating them across various functions. This role emphasizes collaboration with different departments and effective project management to drive process changes aligned with the company's goals.
- Responsibilities: Assessing current processes, identifying gaps, defining improvement scopes, and leading process introductions. Collaborates with the PMO to ensure project plans are effective and delivers results in line with the company’s strategic plan.
Primary Responsibilities:
- Process Assessment: Lead the evaluation of current processes across departments, identify gaps, and propose future improvements.
- Process Mapping: Organize meetings to gather requirements, define gaps, and set scope and outcome targets.
- Best Practices: Provide advice on process improvement, define outcomes in financial and operational terms, and collaborate with the PMO for clear timelines.
- Technology Integration: Work with IT to translate process changes into technology deliverables, understanding systems like NetSuite and Dayforce
- Project Management: Oversee multiple simultaneous projects, ensuring they are on time, within budget, and achieve the desired outcomes.
- Documentation: Develop and maintain documentation for process initiatives including objectives, technologies, and roles/responsibility impacts.
- Communication & Change Management: Implement communication plans, provide status updates, and support training on new processes.
- Industry Knowledge: Stay updated on best practices and technologies to ensure effective process improvement and integration.
Qualifications and Experience:
- Education: Bachelor’s degree in Business, Administration, Information Systems, or a related field.
- Experience: 7+ years as a Business Process Analyst or Program Manager with experience in managing large-scale, cross-functional projects.
- Skills: Six Sigma, Lean, or process modeling/improvement expertise; experience with systems like NetSuite and HRIS; exceptional communication and organizational skills.
- Additional: Experience in process management related to M&A integration, ability to interact with all organizational levels, high energy, and a focus on execution and solutions. Experience in the service and utility industry is preferred.
