Looking for candidates with 4-5+years of related experience as a Senior Desktop Support or IT Support Specialist. Must be local to the Providence, RI area.
The IT Site Technician III will provide support and guidance to all users experiencing technical issues relating to computer hardware, software, and peripherals at our critical business operation locations. The role will interact with service partners, vendors, and company team members to ensure business operations are properly maintained.
Duties/Responsibilities:
- Provides technical support and guidance to resolve users’ computer hardware and software problems.
- Communicates with users via phone, chat, email, and support ticketing system to assess the scope of the problem and determine what, if any, resolution steps users have performed.
- Applies knowledge of computer software and hardware to assist users in resolving problems.
- Installs or assists with the installation and set-up of new hardware, software, and peripheral equipment.
- Coordinates service or replacement of defective products from vendors and manufacturers.
- Maintains knowledge of technical innovations, trends, and best practices; makes recommendations for new software and hardware.
- Maintains logs of support services provided in the ticketing system or other appropriate database.
- Performs other related duties as assigned.
Required Skills/Abilities:
- 4-5+ Years of related Desktop Support experience required
- Experience in adding and managing users (Azure/Local Domain)
- Windows Desktop Operating Systems- 7, 8.1, 10,11, etc.
- Experience with Active Directory (groups, permissions, basic GPO) is needed.
- Hardware support/troubleshooting (replace HDs, RAM)
- Printer installation/troubleshooting (physical and drivers)
- Excellent Problem Solving / Troubleshooting Skills
- Experience with MS Office Suite and Office 365 is preferred
- Genral Networking or LAN/WAN experience (Wi-Fi, IP addressing, switches, patch panels, etc.) is preferred
- Remote Desktop / Terminal Server Experience
- Server and Desktop Hardware Troubleshooting with Technical Certifications including but not limited to: A+, Net+, CCNA
- Application support experience with CRM service solutions is a plus.
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Ability to explain technical problems to nontechnical employees.
