About Mach:
Our vision here at Mach is to become the leading provider of foundational automation for off-road machinery to improve how food and fiber is produced, buildings are constructed, and infrastructure is installed and managed. We believe we can be a catalyst for disruption and innovation in off-road automation with the mission to empower leading Original Equipment Manufacturers (OEMs) by continuing to provide world class solutions in perception, navigation, route planning, monitoring, connectivity, and the tools to customize solutions for their desired use and unique needs. Our customer first process integrates the technologies which enable autonomy on a wide variety of machines for different uses.
Mach was formed in 2022 through the merger of two leading autonomy teams in the agriculture and government autonomy fields. Mach is addressing a growing market for off-road autonomy and robotics especially in agriculture. We are looking to add passionate, motivated individuals to our highly experienced and talented engineering team. Mach is especially looking for people that want to make a positive difference in how the world gets work done and leave a legacy through their contributions!
Position Description: Business Coordinator
We invite you to be part of our G&A team. As a Business Coordinator, you will be tasked with the critical responsibility of ensuring that Mach delivers excellent customer experience from the initial contact to receiving products.
What would I be doing?
Sales Support:
- Develop proposals, presentations, business plans, and assist in negotiations.
- Coordinate discussions and follow-ups with customers to ensure all aspects of the sale process are covered.
- Review contract estimates, including proposed materials, production costs, etc., to ensure they are reasonable, profitable, and accurate.
- Maintain CRM data, ensuring all records are accurate and up-to-date.
Marketing and Event Coordination:
- Coordinate and manage the Marketing team regarding the company’s social media presence, content, and various media campaigns.
- Manage the trade show, conference, and expo events calendar, including registering for shows, ensuring payment of registration fees, and managing booth displays.
Customer Relationship Management:
- Develop and maintain strong relationships with key clients and stakeholders.
- Handle customer inquiries, complaints, and feedback, ensuring timely and effective resolution.
- Conduct customer satisfaction surveys and analyze feedback to improve service delivery.
Project Management:
- Coordinate and manage special projects, ensuring they are completed on time and within budget.
- Develop project plans, timelines, and milestones, and track progress.
- Collaborate with cross-functional teams to ensure project objectives are met.
Qualifications:
- Strong negotiation and mediation skills
- Possess superior attention to detail to spot inconsistencies in contracts
- Previous experience in customer service and strong verbal and written communication skills
- Able to work productively independently and as part of a team
- Ability to anticipate needs, deadlines and manage the sales and purchasing process according to strict schedules as required by the business.
- Demonstrated ability to lead constant improvement to process and a drive to always increase the efficiency and effectiveness of Sales efforts.
Education:
- Bachelor’s degree in Business Administration, Marketing, or a related field is preferred.
Experience:
- 3-5 years of experience in a business coordination, administrative, or project management role.
- Experience in a startup or fast-paced environment is a plus.
Technical Skills:
- Proficiency in Microsoft Office Suite and Google Workspace (Word, Excel, PowerPoint, Outlook, Gmail, Drive, Gdocs etc).
- Experience with CRM software (e.g., Apollo, Hubspot, Odoo) and project management tools (e.g., Odoo).
- Familiarity with financial software (e.g., Odoo) is advantageous.
Personal Attributes:
- Strong organizational and multitasking abilities.
- Excellent problem-solving skills and attention to detail.
- High level of professionalism and confidentiality.
- Strong interpersonal skills and the ability to build relationships at all levels of the organization.
Benefits:
- Unlimited vacation and PTO
- 10+ Paid Holidays
- 75% company sponsored health plan
- Dental, Vision and 401K available
- Equity incentive through profits interests
Other Requirements:
- US Citizen
- Ability to pass a background check
Job Type: Full-time
Salary: $70,000.00 - $85,000.00 per year, dependent on experience and qualifications
Location: Ames, IA, Ely, IA or Westminster, MD
Hybrid work environment requiring at least two full days a week in the office.
Skills Assessment: Generating proposals. once you submit your resume you will be provided a sample proposal to complete assuming you meet the minimum requirements for the position.
