Contact Details:
Poonam Khandelwal
Email: poonam.khandelwal@peer-consulting.com
Cell: (732) 797-9766 / Ext.408
Job Title: Certified Genesys Application Engineer (On W2)
Location: Austin, TX OR Sunnyvale, CA (Hybrid, 3 days Onsite)
Duration: 12 Months
Years of Experience: 8+ Yrs.
Required Hours/Week: 40hrs./week
Notes:
- Need local Candidates Only
- Looking for candidates with Genesys certification
Job Description:
- Highly focused and self-motivated professional successful in the design, development and deployment of large-scale multi-channel contact center applications
- Over 5 years of experience in design, development, installation, configuration, testing and support of IVR and Genesys applications
- Worked extensively on Genesys projects for large customers
- Genesys Certified Application Professional preferred
- Implemented GVP Solutions which includes installation, configuration, testing and support of the platform.
- Requirements gathering, writing functional specification documents and technical design specifications for IVR Applications.
Skills and Experience:
- Experience in working with difference Nuance dialog modules including OSDM,NDM
- Experience in with working with different application frameworks like Genesys Studio,Genesys Composer, SAP VXML Framework, PTP and NDF.
- Experience in working Genesys mobile engagement and Genesys ORS. Design and developed application using SCXML
- Genesys installation and configuration experience from versions 5.x through 8.x.
- Expert level knowledge on Management Framework, Enterprise Routing, OCS, GVP and WDE.
- Experience in building routing strategy to meet routing and reporting needs. Implementedskills based routing across different business units.
- Genesys Certified Professional preferred
- Computer Science Degree preferred
