Contact Details:
Sandeep Bisane
Email: sandeep.bisane@peer-consulting.com
Cell: (732) 802-7361
Job Title: IT Asset Management Support
Location: Austin, TX (Hybrid)
Duration: 12 Months
Years of Experience: 3+ Yrs.
Required Hours/Week: 40hrs./Week
Notes:
- Need Local Candidates Only
- 3+ Years of experience in ITAM Systems Support is must
- 3+ Years of experience in L2 Production Support is must
Job Summary:
- The Client Engineering team has launched a new ITAM service, called Corporate AOU, that tracks and reports on all internal use end user equipment (macOS, iOS, iPadOS, etc.).
- Client need a Sys Admin capable of learning the new platform and performing L2 triage and support for the admin users of the system.
- Handling support incidents in Service Now, documenting support trends, triaging and troubleshooting issues escalated to the team, collaborating with the existing team to determine short and long term solutions and enhancements.
