A Brief Overview:
The Principal Business Systems Analyst for ServiceNow supports core functions of the ServiceNow platform to enable cost-effective, high-quality, efficient, and safe patient care. This position will implement, administer, and support the ServiceNow platform under minimal guidance from senior team members. This position independently addresses issues and design decisions of moderate to high complexity with little or no supervision and delivers clear communication and documentation of complex concepts and issues related to applications, interfaces, data structures, and workflows across the organization. The individual is expected to drive ServiceNow solutions with architecture, design, and implementation.
What you will do:
- Define solutions on the ServiceNow platform to address business needs and problems.
- Lead role in the implementation of complex ServiceNow initiatives and workflows.
- Experience with 2 major ServiceNow implementations or upgrades preferred.
- Provide input and technical expertise to senior leadership to drive the ServiceNow platform roadmap.
- Drive technical excellence and implementation of best engineering practices for the ServiceNow Platform.
- Act as a technology subject matter expert and communicate technical concepts in business terms between and across distinct groups while influencing outcomes.
- Manage ServiceNow projects, including scoping, estimating, resource planning, and delivery management.
- Knowledge of SDLC, Agile, and other software development methodologies.
- Experience with Workday HCM software, Lawson, ADP, and API software applications is strongly preferred.
