Description:
Position Summary
Your three to five years experience in the Propane or Delivered Fuels industry will move your application to the top. Manages the day-to-day operations of a branch in order to assure high service quality and safety standards, provide leadership, technical knowledge and skills to ensure compliance with safety policies, procedures and regulations. Responsible for the management of profits and losses, sales, personnel, supply and logistics
General Duties and Responsibilities
- Ensures the team members, customers and equipment are safe from harm or risk
- Foster and lead a culture of safety throughout the entire Customer Service Center
- Manage financial performance to the budgeted plan
- Proper hiring and cross-training of all staff into functional areas
- Timely and accurate forecast reporting
- Must reside within the Customer Service Center delivery area
- Ensures the company safety program is implemented and maintained
- Ensures employees successfully complete all required training as described by our training and safety policies
- Knowledge and compliance with all applicable state, federal and local codes and regulations, as well as all company policies and procedures
- Conduct annual facilities audit of the location(s) under your supervision
- Work with your Supervisor to improve processes and procedures, service quality and efficiencies
- Report all accidents and incidents immediately as directed
- Manage sales activity and production
- Customer retention and growth
- Perform other duties as required and assigned
Requirements:
Position Requirements and Qualifications: Knowledge, Skills and Abilities
- Valid CDL B license with hazmat, tanker and air brake endorsements must be retained (depending on Customer Service Center)
- 3 to 5 years of experience in an operations leadership role, preferably in the industry
- Detail oriented with the ability to take projects/tasks through to completion
- Strong Time management and organizational skills with the ability to effectively multi-task
- Professional appearance and conduct while representing the department and the organization to management, team members and the public
- May be required to work holidays, weekends and overtime or during hours other than those which are considered a normal work schedule
- Demonstrate behaviors that align with the organization's desired culture and values
- Demonstrate ability to maintain strict confidentiality and handle sensitive matters with discretion
- Strong and effective oral and written communication skills that reflect a professional business approach.
- Ability to lead meetings/training and ability to make presentations to Senior Management
- Strong reasoning, analytical, critical thinking and problem solving
- Experienced in Microsoft Office, Word, Outlook and Excel
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