Come work for a SaaS company that is a leader in the automotive repair industry and has the stability that only a 100+-year-old company can offer.
We are Mitchell 1, a division of Snap-on Inc. For over 100 years, Mitchell 1 has been a leader in providing information solutions that simplify everyday tasks for automotive professionals — helping make their jobs easier. Through the years, Mitchell 1’s products have evolved to keep pace with the industry and technological advances.
We are looking for a Manager of Information Technology. This is a hands-on role that leads the IT infrastructure team with technical expertise and administration bandwidth.
Overall responsibilities include:
- Support of internal corporate infrastructure
- Commercial SaaS applications
- Implementation of project deliverables
- Hardware and software lifecycle management
- IT security, performance, and availability.
Day-to-day responsibilities include:
- Providing technical direction, workload management, and prioritization of tasks for the team
- Implementation and operational administration of hardware and software upgrades and deployments
- Apply security remediation, vulnerability, and patch management
- Collaborating with security/compliance, system, and network architects to design and implement enterprise systems serving internal and external customer needs
- Maintaining infrastructure performance, availability, and capacity management
- Improving, maintaining, and disaster recovery application migration
- Logging, monitoring, and alerting of infrastructure
- Documentation of infrastructure process, procedures, and asset management
- Ensuring data integrity, availability, security, and recoverability
- Participating in on-call rotation, incident response, and be a point of escalation for the team
Technical requirements
- Architect-level experience with ten or more years of server infrastructure responsibilities with a combination of physical server installation/repair and ownership of Linux, Windows Server, Hyper-V (or other hypervisor experience such as VMware or Nutanix) required
- Experience with SAN/Storage technologies such as Dell, NetApp, PureStorage, Isilon required
- Experience with Hybrid/Public cloud experience with Azure or AWS is required
- Experience Network troubleshooting and packet capture analysis
- Experience with Backup and Recovery
- Experience with scripting such as Jenkins, Ansible, PowerShell, Perl, Terraform/IaC
- Experience with Cisco, F5
- Experience with ServiceNow CMDB a plus
- Experience with Splunk administration a plus
Qualifications
- Bachelor's degree in computer science or relevant field
- 5+ years of experience in related field
- 3-5 years of management experience in a hands-on leadership role
- Experience in information technology space and solving various software and hardware problems
- Strong technical problem-solving and communication skills
