Health Care Service Supervisor
LHH Recruitment Solutions is currently seeking a Health Care Service Supervisor in Concord, CA. This position is full-time, direct hire, onsite, salary $80K - $110K.
Responsibilities:
- Actively participates in meeting the goals of the department.
- Provides excellent service by using a positive and professional tone to assist callers and team members accurately, thoroughly, and as efficiently as possible while maintaining consistent and friendly service.
- Must be a strong example of leadership in work ethic, appearance, and conduct.
- Coaches/guides representatives in troubleshooting calls related to new accounts, lending, and automated services.
- Conducts training and coaches agents on how to handle calls at the highest level of member services within all service expectations.
- Lead by example, take calls regularly including resolving escalated issues.
- Motivates team participation on a departmental and organizational level.
- Consistently reviews the performance of the center and aligns all performance expectations with the needs of the organization.
- Sets and meets performance goals for quality, service, and efficiency; establishes goals for self and others that are designed to achieve exceptional business results.
Additional assigned responsibilities.
Qualifications:
- At least 1 year supervisory experience in a call center environment.
- Experience managing 5+ employees.
- Union experience - preferred
- Experienced in a collectively bargained environment.
- AA degree.
- Bilingual in Spanish - plus.
If you have the qualifications above and are interested in this opportunity – please apply by sending your resume to carly.dilworth@LHH.com today! If you are curious what else is available, please review the LHH website!
Equal Opportunity Employer/Veterans/Disabled
The Company will consider qualified applicants with arrest and conviction record.
