Nature & Scope
Your Piece of the Puzzle
Imagine Staffing is recruiting for a Member Service Representative on behalf of our client, a leading federal credit union. This is a temporary to permanent position offering $18.00/hour with a dynamic work culture and the opportunity for career advancement!
As the Member Service Representative, you will serve as liaison between the member and the credit union, provide account information by phone or in person, as well as provide information on the full range of credit union products and services, open accounts for members, resolve issues, and handle the members needs in a professional manner. Provide a variety of transactional services to members.
Primary Functions & Responsibilities
Tasks That Will Lead You to Success
- Greet and welcome members and visitors to the credit union in a courteous and professional manner. Provide prompt, efficient and accurate service to the members – both in person and remotely.
- Respond to email or other electronic request submitted by members.
- Respond to member request, problems and complains and/or direct them to the appropriate person for specific information and assistance.
- Open new accounts and service existing accounts. Set up new account files and provide members with all necessary information to establish their membership.
- Research accounts for discrepancies as required.
- Assist members in balancing their accounts and with their proper completion of payroll deduction and/or direct deposit forms.
- May be required to perform some duties of loan clerk which may include tracking of insurances, liens, etc.
- Perform other duties as necessary or requested.
Requirements & Qualifications
- High School Diploma or GED
- Great communication skills
- Understanding of all credit union products and services and the ability to present and explain those products to members.
- Cash Experience
- Knowledge of endorsements and negotiable instruments
