Membership Services Coordinator
The Membership Services Coordinator functions as the liaison between an organization and its members. The Membership Services Coordinator/Representative is a key link with the members. S/he will ensure that the membership program is well-organized and meets the needs of all members. The company's goal is to ensure that members receive high value, experience strong customer service, and feel a deep mission connection to the organization. The Membership Services Coordinator/Representative plays a vital role in the achievement of this goal.
Responsibilities
- Act as a liaison between an organization and its members
- Work collaboratively with internal and external colleagues and partners to ensure that membership is fully integrated across all facets
- Processing new applications for member services
- Providing information to prospective members through emails and newsletters
- Developing and implementing strategies to recruit and retain members
- Overseeing membership renewals
- Serve as central point of contact for members; respond to general inquiries
- Orient new members
- Communicate membership value and benefits to current and prospective members via our website and email communications
Skills and Requirements
- Excellent customer service skills and attitude
- Outstanding verbal/written communication skills
- Proficiency in Office Suite (Word, Excel, PowerPoint)
- Ability to handle multiple tasks, projects and priorities effectively and professionally
