Information Technology Help Desk Analyst (Hybrid)
The IT Help Desk Analyst position is dedicated to maintaining and improving the Firm’s technical systems, ensuring all employees have the technology they need, and ensuring the organization’s important files and information remain safe and intact. Under the supervision of the Director of IT, this position will provide a broad range of technical and desktop service support.
Principle duties include:
- Supporting the day-to-day operations of our computer network
- Address issues regarding hardware, software, and networking
- Resolve all issues coworkers report with their IT systems and software
- Conduct remote troubleshooting
- Test alternate pathways until an issue is resolved
- Setup desktop applications for new hires, including new user accounts, permissions, and passwords
- Assist in supporting, configuring, maintaining, and upgrading the Firm’s network and in-house servers
- Help install and integrate new server software and applications
- Monitor network performance and test for weaknesses
- Assist in defining network policies and procedures
Qualifications:
- 1-2 years of experience as an IT support specialist or a related field
- Must be dependable
- Positive and professional communication skills and interactions
- Service-minded with can-do attitude
- Strong analytical, diagnostic, and problem-solving skills
- Ability to work independently and efficiently
- Good organizational skills and multi-tasking abilities
- Must be able to learn quickly from oral and written instructions and meet deadlines
- Ability to comprehend established office routines and policies
- Knowledge of Microsoft Office applications, with emphasis on Excel and Outlook
- Determination and resourcefulness to problem solve
- Self-starter who can identify areas of improvement and contribute to team efficiency
- Valid and current California driver’s license and registration, along with reliable transportation.
On behalf of our Company maintains core competencies:
- Exhibit a high degree of productivity ensuring the needs of the organization are met in a professional and courteous manner
- Exemplify a high degree of integrity and the ability to maintain confidential, and proprietary information
- Display exceptional customer service skills and professional phone manners
- Demonstrate the ability to multi-task
- Work independently while also working with other Support Staff members in assuring a steady completion of the workload in a timely manner
Required Skills:
- Strong communication and interpersonal skills
- Customer focus; internal and external
- Microsoft Office Skills
- Multitasking ability
- Teamwork and collaboration skills
- Not required but added value: XCM; CCH: Document, Engagement; CCH AXCESS Tax; Practice Management
Benefits
- Paid vacation and holidays
- Medical, Dental and Vision Insurance
- Group Term Life Insurance
- FSA and/or HAS
- Participation in our retirement plan
Watch our Life at Wright Ford Young & Co. and hear from employees on what it's like working at WFY: https://youtu.be/viB9MeTKnPA
