IT Helpdesk Support (MSP) Company Overview:
Join a dynamic IT services provider renowned for delivering innovative and efficient technology solutions. Our company specializes in managed IT services, offering comprehensive support and cutting-edge solutions tailored to meet diverse business needs. With a commitment to excellence and a passion for technology, we empower our clients with robust, scalable IT infrastructures and exceptional customer service.
IT Helpdesk Support (MSP) Position Overview:
We are seeking an IT Helpdesk Support Specialist with experience in managed service environments to join our team. In this role, you will be responsible for handling and resolving service desk tickets, providing high-quality support to end-users, and ensuring timely issue resolution. You will work with a diverse technology stack, offering ample opportunities for professional growth and internal career advancement. Ideal candidates will have a strong background in MSP operations and a proactive approach to problem-solving.
IT Helpdesk Support (MSP) Requirements:
- Windows OS Experience
- 1+ years working for a Managed Service Provider Required
- 2+ years of IT experience
- Experience troubleshooting/ administering M365
- Active directory & Group Policy management
- Windows server administration
- Project experience with migrations, upgrades and virtualization/consolidation Preferred
- Client side server and network support
IT Helpdesk Support (MSP) Benefits:
- Salary: $50,000-$60,000
- Health, dental, vision coverage
- 401k+ company match
- Certification reimbursement
- Quick advancement opportunities
- Friendly, family-oriented company environment
- Frequent company outings
