Are you a motivated IT professional with a passion for providing exceptional technical support? Our client is one of the fastest-growing insurance agencies on the US and they are looking for a Helpdesk / Service Desk Engineer to join their expanding team. Should you perform well then you will be given the opportunity to progress into an engineering position.
Key Responsibilities:
- Provide 1st and 2nd line support for users via phone, email, and ticketing system.
- Troubleshoot hardware and software issues related to Microsoft environments, including Windows 10/11, Office 365, and Active Directory.
- Install, configure, and maintain desktops, laptops, and peripheral devices.
- Resolve network connectivity issues (LAN/WAN, VPN, etc.).
- Support and troubleshoot remote working environments (VPN, remote desktop, etc.).
- Maintain and update system documentation and user guides.
- Escalate unresolved issues to 3rd line or external vendors when necessary.
- Assist with user onboarding, including account setup and IT orientation.
- Manage Microsoft Active Directory user accounts (creation, modification, and deletion).
- Collaborate with the IT team to improve internal systems and procedures.
Your Skills and Experience:
- Proven experience in a helpdesk or service desk role (1st and/or 2nd line).
- Strong technical knowledge of Microsoft products and environments (Windows OS, Office 365, Active Directory, etc.).
- Understanding of basic networking (TCP/IP, DNS, DHCP).
- Familiarity with ticketing systems and remote desktop tools.
- Excellent problem-solving skills with a proactive attitude.
- Strong communication skills, with the ability to explain technical issues to non-technical users.
- Ability to work independently and as part of a team in a fast-paced environment.
Why this role?
- Be part of a rapidly expanding and innovative company.
- Opportunities for career growth and development.
- Supportive and collaborative work culture.
- Competitive salary and benefits package.
Apply today for futher details!
