Technical Support Specialist
AGTEK Development Company, a part of Hexagon
Based in Livermore, California with offices in Atlanta, AGTEK is widely and favorably recognized as the leading supplier of earthwork takeoff and 3D modeling solutions for heavy construction contractors. Founded in 1981, AGTEK pioneered computer optimization software for agricultural land leveling, construction earthwork and GPS grading.
Our parent company Hexagon is a global leader in sensor, software and autonomous solutions. We are putting data to work to boost efficiency, productivity, and quality across industrial, manufacturing, infrastructure, safety, and mobility applications.
Technical Support Specialist responsibilities include but are not limited to:
Technical Support
- Provide technical support for customers and sales representatives over the phone, internet and via e-mail, for AGTEK software products
- Provide a friendly, courteous experience for customers
- Address customer problems within established response time
- Suggest changes and methods for the improvement of our products
- Verify, and if necessary, report defects when encountered during testing, support or training
Quality Control
- Test new versions and updates
- Confirm bug fixes and maintain bug tracking system
Other Tasks
- Assist with the development and editing of training guides and videos
- Provide training and support for customers, salespeople and internal staff
- Assemble and test fly Drones
Skills and Qualifications
- College degree preferred or equivalent work experience in computer or information technology
- Experience in the construction industry and AGTEK products
- Must be reliable and punctual with a strong work ethic and self motivated
- Outstanding interpersonal skills and a positive attitude
- Ability to quickly master and explain software
- Articulate and well-spoken with excellent phone and email etiquette
- Must work cooperatively with other team members
- Is willing to travel occasionally
Compensation
Competitive salary, benefits and expense reimbursement. Comprehensive training. Excellent support. Collegial environment. Long term career opportunity with a leader in an important niche market.
Agtek Development Company is an Equal Employment Opportunity and Affirmative Action employer. We are committed to considering all qualified applicants for employment without regard to race, religion, sex, national origin, disability, protected veteran status, or other characteristic protected by law.
At Hexagon, we work to be the place where a diverse mix of talented people want to come, to stay and do their best work. We know our company runs on the hard work and dedication of our passionate and creative employees, and that diversity of thought makes us better each day.
For more information feel free to visit www.agtek.com and www.hexagon.com.
