Management
- Works closely with the local Physician Partners to ensure effective communication and performance expectations.
- Maintains business office and patient service operations by initiating, coordinating, and enforcing practice operational and human resource policies and procedures.
- Schedules and assigns employee job responsibilities and follows up on work results
- Maintains office and patient services staff job results by coaching, counseling, and disciplining employees as necessary; planning, monitoring, and appraising job results
- Conducts annual performance evaluations in accordance with Company policies
- Participates in sales and marketing efforts as requested
- Maintains a safe and clean working environment
- Participates in Safety Committee activities
- Is the liaison between the practice and all vendors and service contractors related to the business office and/or patient services
- Responsible for scheduling/running monthly physician and team meetings for both HRC locations
- Acts as Patient Advocate reporting and taking care of all patient complaints
- Participates in the Quality Improvement Committee as appropriate.
- Directs all ordering and distribution of all office and patient services supplies
- Implements systems to facilitate the optimal functioning and utilization of the patient information systems.
- Develops personnel to achieve company and practice goals
- Coordinates responsibilities and service performance with HRC Administration
- Oversight of office personnel and activities
- Any other duties as assigned by physician/CEO
- Assist with Business Development
Finance and Business Support
Accounts Receivable
- Oversees local billing and collection process to include accurate demographic data entry, timely and accurate collections, submission of billing information and effective collection of service fees owed.
- Coordinates interface with Pasadena billing finance department.
- Assist with CRNA/Acupuncture payroll
- Accounts Payable
- Oversees supply ordering process to include:
- Use of primary vendors.
- Oversee that appropriate orders are placed and stock levels are maintained.
- Verification of supplies received and submission of packing slips to the Pasadena office.
- Coordinates and verifies local vender services performed.
Patient Services
- Adhere to HRC Policies & Procedures.
- Provide excellent customer service.
- Optimizes patients’ satisfaction, provider time, and patient flow by implementing appropriate staffing policies and AAAHC/FDA and monitoring effectiveness
- Ensures availability of treatment information with an efficient record keeping and filing system
- Facilitates helping patients with service issues
- Contributes to team effort by supporting excellent rapport and working relationships between reception desk/patient services and other departments within the practice
Confidential and Sensitive Information
- Maintains patient and employee confidence and protects operations by keeping all patient and employee information confidential
Professional Development
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks
- Participates in professional societies
Team Player
- Be proactive to eliminate crisis management.
- Maintain confidentiality in all aspects of daily work, recognizing that many confidential documents and conversations will need to be relayed.
- Demonstrate regard for the dignity and respect of all employees, medical team, and visitors.
- Communicate effectively in a timely manner.
- Keep work area and surrounding areas in a clean and organized manner.
- Coordinate efforts to work effectively with others in a manner that is productive, recognizing that this creates continued development of the “team” concept.
- Interact with fellow employees in a way that promotes a harmonious and cooperative working environment.
- Attend all meetings as required.
- Participate in performance improvement activities.
- Maintain proper attendance and punctuality to ensure that the practice operates in an efficient and cost-effective manner.
- Accept responsibility and accountability for actions.
- Assist with any task that can help improve the flow and efficiency.
- Adherence to ‘Canoe Concepts’