Position Summary
The role of the Import Shipping & Logistics Manager is to oversee, organize, and implement all logistics transactions for the company. This person is responsible for maintaining order accuracy, on time delivery, and customer satisfaction. They will work alongside the sales team and documentation team to problem-solve and maintain the highest level of customer service.
Essential Functions
· Organize inbound and outbound shipments for Fayman and ESRO, while assuring on time delivery and appropriate scheduling are maintained.
· Monitoring inventory to allocate orders for sales team.
· Communicate effectively with outside vendors (including cold storages, warehouses, inspection houses, suppliers, and customers) to assure the tasks are completed correctly and in a timely manner.
· Utilize the FSIS export library to assure specific country requirements are being met prior to exporting product.
· Arrange domestic trucking for pickups and deliveries, while working with the supplier and customer to align on time pick and delivery.
· Communicating any discrepancies from the schedule with the relevant parties.
· Oversee and implement new processes for logistics staff, assuring understanding and execution.
· Understand and operate with any WMS brought into the business with mastery.
· Work closely with the documentation team to assure all required documents are provided and correct.
· Arrange bookings for all outbound export orders using a freight forwarder.
· Manage and maintain relationships with outside vendors.
· Receive and approve invoices for payment from AP.
· Update our Master Data Sheet daily to assure accuracy and timeliness.
· Update booking and order information within Impex (our internet-based software system).
· Assure Shipping Instructions and Vessel Advise are sent for every order prior to loading.
· Coordinate inbound deliveries and related documentation with staff onsite at the plant.
· Ability to effectively communicate over the phone, via email, and other messenger apps (WhatsApp and Viber).
· Ability and willingness to work in a team setting.
· Understanding and manipulating Microsoft Excel worksheets to maintain inventory and delivery schedules.
· Save data within Excel while simultaneously saving documents electronically via Microsoft SharePoint
· Communicate with external members of the import / export business to gather market insight.
· Perform additional duties as assigned.
Knowledge, Skills and Abilities:
- Knowledge of shipping processes and best practices including the most efficient and cost-effective shipping methods.
- Knowledge of regulations related to transportation including those related to freight classifications
- Strong logistical, analytical, and problem-solving skills.
- Skill in oral and written communication.
- Ability to manage numerous competing demands in an extremely fast-paced environment.
- Strong attention to detail, organizational skills, and the ability to problem solve.
- Excellent written and verbal communication skills.
- Excellent organizational skills with attention to detail.
- Excellent interpersonal and customer service skills.
- Ability to coordinate and manage a variety of shipments and shipping methods.
- Ability to operate small office equipment, including copy machines or multi-line telephone systems.
- Ability to operate computers for data entry, word processing and/or accounting purposes.
- Ability to maintain positive and effective working relationships with a diversified group of people.
Education and Experience:
· Bachelor’s degree in Logistics, Supply Chain Management, Business, or related field preferred; or four (4) or more years of Logistics/Supply Chain Management; or equivalent combination of education and experience preferred.
Supervision Exercised
· Supervise logistics support staff. Reports to the Commercial Sales Manager.
Physical Demands/Working Conditions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is regularly required to stand, walk, use hands for typing, and talk or hear. The employee is occasionally required to sit and reach with hands and arms.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment is in an office setting with comfortable temperatures and moderate noise levels.
