This position will require onsite presence at our new facility in Landisville, PA.
The onsite End User Computer Technician under general supervision, performs analytical, technical, and administrative work in the planning, design, maintenance, and the installation of new and existing personal computer systems and associated warehouse equipment. Performs level 2/3 triage and provides onsite support for warehouse systems, and Networking support. Works on moderately/highly complex applications. Confers with end users to determine types of hardware and software requirements. Selects appropriate software from the Qualfon software stack. Installs new hardware and maintains existing hardware. Provides support to executive staff.
Duties and Responsibilities:
- Install and configures personal computer hardware, software applications and peripherals.
- Provides Sr Management/Executive support
- Technical escalation points for T2 team members
- Works independently with minimal supervision required
- Install and configure various operating systems including but not limited to Microsoft, Unix, and Linux
- Troubleshoot Windows 10, for common software and hardware related problems.
- Troubleshoot network and systems connectivity issues that include routers, switches, circuits, servers, wireless and associated equipment
Area of expertise (Skills):
- Minimum 2+ years' experience as a personal computer technician supporting a large environment of users in a warehouse setting
- Proven ability to troubleshoot users’ issues remotely
- Proficient in MS Word, Excel, OneDrive, and Teams
- Advanced knowledge of Microsoft Windows operating systems, personal computer-based application software, printers, networking cabling, and warehouse equipment
- Expertise with remote support tools i.e., Bomgar
- 2 years’ experience with Citrix, Terminal Servers, or VMWare
- 2 years’ experience with VPN
- 2 years’ experience with hands-on Networking and Active Directory
- Advanced knowledge of personal computer hardware and peripherals
If you would like to fill out a Voluntary Self-Identification of Disability Form, please visit us at Qualfon.com/join-us - https://qualfon.com/join-us/
EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.