Since its founding over 80 years ago, Krispy Kreme’s focus has remained the same - making fresh, premium quality doughnuts inspired by their founder’s original recipe. The brand’s iconic Hot Light lets guests know when doughnuts are being made fresh in shop so they can enjoy hot doughnuts fresh off the line. To make Krispy Kreme’s in-shop experience even sweeter, many shops across the globe feature the brands one-of-a-kind doughnut theatre, an immersive, interactive experience through which guests can see Krispy Kreme’s melt-in-your-mouth doughnuts being made right before their eyes.
Krispy Kreme’s Director, US Operations is responsible for the daily success of operations and direct oversight of District Managers by
leading key strategic initiatives in alignment with company priorities. The role will require you to develop strategic and operational plans through leading and achieving results. Additionally, this role maintains an organization that exceeds customer expectations, fosters teamwork among staff, develops staff members’ abilities and competencies, and works to achieve the financial objectives through revenue and cost management initiatives.
HERE’S A TASTE OF WHAT YOU’LL BE DOING
- Lead and drive strategic efforts in achieving company objectives and priorities.
- Cultivate culture of excellence in field operations and build teams to ensure alignment with company’s mission and values; provides strong leadership and coaching to district and general managers.
- Responsible for the efficient, rapid, and thorough implementation of new store openings, DFD route expansion and acquisitions
- Lead district teams to achieve sale growth plans which may include goal setting, sales training, Hot Light times, retail sales, fundraising, and up-selling.
- Accountable for ensuring that company store operations are implemented in accordance with company policy and meeting financial goals.
- Offering innovative ideas for maximizing sales and coaching District Managers on opportunities for their respective districts
- Responsible for building and maintaining talent to support the needs of the business and anticipated open positions.
- Proactively engage with customers, resolve complaints and act on their suggestions when appropriate
- Support and develop district managers through goal setting, training and accountability in controlling flow of ingredients and utilization of labor to ensure adequate production at the required quality level.
- Work with district managers to implement operating methods and procedures designed to eliminate production problems and improve product quality.
- Ensure that stores are following the production schedule to meet customer demands and manage labor hours.
- Responsible for ensuring and promoting safety consciousness in stores including a high level of store sanitation and cleanliness, e.g., cleaning schedules, training, etc.
- Ensure company stores are upkept properly including store facility and equipment; ensure that scheduled maintenance is occurring in a timely manner.
- Ensure district and stores are staffed, support district managers with various employee relations matters.
- Ensure the proper management of company resources responsibility including, inventory control.
- Responsible for the effective an efficient communication and implementation of corporate and executive leadership
- Other duties as assigned.
YOUR RECIPE FOR SUCCESS
- Minimum of 10 years’ multi-unit management experience is required.
- High school diploma or equivalent is required; Bachelor’s Degree highly preferred.
- Minimum of 7 years’ operations management experience within the food industry is required; manufacturing/production experience preferred.
- Considerable experience with food, management, production, and customer service is required.
- Excellent communication, supervisory, and organizational skills required; must be agile and resilient in fast paced business environment.
- Self-motivation, creativity, and adaptability
- Strong communication, organizational, problem solving and leadership skills.
- Pleasant disposition, sociable, accommodating nature, and enthusiasm.
- Willingness and ability to travel extensively.
- Ability to work nights and weekends and outside of normal business hours.
- Must be computer literate. Excel, Word, PowerPoint skills a must.
