What Working at Hexaware offers:
Hexaware is a dynamic and innovative IT organization committed to delivering cutting-edge solutions to our clients worldwide. We pride ourselves on fostering a collaborative and inclusive work environment where every team member is valued and empowered to succeed.
Hexaware provides access to a vast array of tools that enhance, revolutionize, and advance professional profile. We complete the circle with excellent growth opportunities, chances to collaborate with highly visible customers, chances to work alongside bright brains, and the perfect work-life balance.
With an ever-expanding portfolio of capabilities, we delve deep into and identify the source of our motivation. Although technology is at the core of our solutions, it is still the people and their passion that fuel Hexaware’s commitment towards creating smiles.
“At Hexaware we encourage to challenge oneself to achieve full potential and propel growth. We trust and empower to disrupt the status quo and innovate for a better future. We encourage an open and inspiring culture that fosters learning and brings talented, passionate, and caring people together.”
We are always interested in, and want to support, the professional and personal you. We offer a wide array of programs to help expand skills and supercharge careers. We help discover passion—the driving force that makes one smile and innovate, create, and make a difference every day.
The Hexaware Advantage: Your Workplace Benefits
- Excellent Health benefits with low-cost employee premium.
- Wide range of voluntary benefits such as Legal, Identity theft and Critical Care Coverage
- Unlimited training and upskilling opportunities through Udemy and Hexavarsity
Position: Project Manager with ServiceNow
Location: Chicago, IL
Hiring: Fulltime Opportunity
Role Overview
ServiceNow Project Manager would be a self-driven individual who would be accountable for managing & driving end-to-end ServiceNow project, assess ServiceNow capabilities and lead the Product roadmap aligned to client strategic objectives.
Job Description:
- Well versed with Project and Program management tools, e.g., PPM, JIRA, ServiceNow Agile Development 2.0 etc.
- Collaborates with stakeholders to assess project requirements, review strategies, drive decisions, implementation and governance
- Manage several key/strategic projects at any given point in time preferably for ITSM
- Actively performs stakeholder management (internal/ client) up to the Director/ VP level, ensuring high levels of client satisfaction
- Handles commercials i.e., estimates, budgets, Earned Value Analysis, Maintaining GM & OI
- Maintains strong business communication, presentations, and manages conflicts as needed
- Maintains and presents quality metrics, burn down charts, progress and status reporting at portfolio Level
- Manages relationships & status reports for engagements and for clients & applicable third parties
- Manages internal and external dependencies for the projects
- Creates and maintains a project plan to deliver to the program goals & objectives, including the technical implementation plan
- Manages dependencies across platform and technology teams to deliver transparency and visibility for key deliverables
- Actively manages key program / project activities: scope, time, budget, requirements, backlog, quality management plan and key risks / mitigation and issues management
- Accountable for end-to-end delivery of overall project
- Accountable & lead to deliver agreed solutions with agreed quality
Technical Skills Requirements:
- 15+ years of Total experience in IT industry.
- Need here is a strong PM with strong understanding of the SDLC and able to do scope management, risk management, CR, schedule etc.
- 8 years of minimum project/program management experience in IT.
- 3-5 years of experience in ServiceNow solution design, ITIL process consultancy or ServiceNow Product management experience.
- Agile project management certifications preferred
- Exposure to complex implementation of various ServiceNow capabilities such as ITSM, GRC, Test management, Service Portals, Agile development, custom application builds etc.
- Comfortable with and effective use of MS Office applications specially MS Project (proficiency expected)
- Please make sure candidates have worked in an onshore/offshore model and can take calls—early in the morning and at night, for example—to coordinate with the team. Candidate shall be flexible enough to stretch beyond 8-5 jobs and sometimes work over the weekend.