Our client, a Medical Center facility under the aegis of a California Public Ivy university and one of largest health delivery systems in California, seeks an accomplished Service Desk Analyst
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NOTE- THIS IS 100% ONSITE ROLE & ONLY W2 CANDIDATES/NO C2C/1099
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*** Candidate must be authorized to work in USA without requiring sponsorship ***
Position: Service Desk Analyst (Job Id -2635711)
Location: San Francisco CA 94104 (100% ONSITE)
Duration: 6 Months contract to hire
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- Ability to perform analysis on Service Desk issues and failure to meet SLAs or customer satisfaction and conceptually understand reasons behind team failures/successes to contribute to a plan to increase efficiencies.
- Assist in listening to customer concerns and working proactively with management, other team members, and IT departmental groups to devise solutions
- Gather technical application information and prepare IT email communications; ability to translate application and technical jargon into customer-friendly communications.
- Manage customer relations in performing each event or problem tracking – serve as a possible internal escalation point for junior level staff with customer dissatisfaction issues.
- Take an ownership approach to ensuring Service Desk goals are reached.
- Be engaged and contribute to process improvements, increased efficiencies, and to overall Service Desk success.
- Act in a mentorship role with more junior staff, including acting in various Level II functions, assist with training, providing peer mentorship, and other leadership roles within the Service Desk.
- Demonstrates solid subject matter expertise.
- Perform other duties as assigned.
REQUIRED QUALIFICATIONS
- 3+ years of experience in IT support
- Demonstrated proficiency in supporting Windows and Mac operating systems in a networked environment
- Demonstrated proficiency in supporting mobile devices such as iPhones and Androids
- Broad knowledge of enterprise systems and how they related to one another
- Demonstrates problem-solving skills
- Excellent communication skills in both verbal and written
PREFERRED QUALIFICATION
- Preferred job specifications may be used to enhance success in the search of the candidate. These specifications do not disqualify candidates without them from consideration.
- Please list:
- Bachelor’s degree or equivalent training in a related area
- Working knowledge with ITIL processes such as Change Management, Problem management, and Incident Management
- Experience working in an academic health care, healthcare, or university environment
- Experience working in a Service Desk, Help Desk, or Call Center environment
- Preferred Certifications:
- Microsoft Support
- Apple Support
- ITIL Foundations
- HDI Support Center Agent
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Bhupesh Khurana
Lead Technical Recruiter
Email – bkhurana@ameritconsulting.com
Company Overview:
Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally, as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients businesses forward.
Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.
