Position: Cafe General Manager
A Place at the Table’s Mission:
A Place at the Table (Table) is a non-profit pay-what-you-can café that is located in downtown Raleigh. Our mission is to provide community and good food for all regardless of means. We desire to foster an environment that is welcoming and encourages those who walk in our doors to feel a sense of belonging through conversations over something all enjoy, food! We strive to put forth excellent dishes that are both fresh and healthy while also striving to exemplify excellent hospitality to all who experience our cafe.
Overview of Job:
The Café General Manager will represent the mission and values of A Place at the Table as stated above. The Café General Manager is responsible for the overall satisfaction of guests, overseeing all operations, handling important financials for the café, training and coaching lower level leaders and volunteers, implementing necessary policies along with the remaining competencies and responsibilities listed below. Our workers consist of paid staff, regular volunteers, and people who chose to volunteer for an hour as payment for a meal. Working with a part volunteer workforce makes this job different from a for-profit cafe job.
Competencies:
- Able to set goals, teach and motivate others
- Able to prioritize, problem solve and make quick decisions that are of sound judgment
- Adaptable, creative, takes initiative and exhibits good leadership
- Excellent time management skills and communication skills
- Able to meet deadlines
- Reliable, trustworthy, and open to learning new ways of doing things
- Committed to the mission of Table Cafe.
- Ability to drive on company business
Principal duties and responsibilities:
- Weekly bank deposits & processing – including collection of cash from café.
- Entering daily sales.
- Create and supervise work schedules to ensure Café is appropriately staffed with paid staff.
- Ensure compliance with sanitation and safety regulations.
- Weekly check-ins with hourly employees ensuring goals are being met. Yearly Performance Reviews.
- Delegate tasks to hourly employees. Ensuring proper and efficient functioning of the Café.
- Works with the Community Manager to ensure volunteers are staffed.
- Train employees and volunteers on proper customer service practices.
- Implement new policies and protocols that will maintain future café operations.
- Hold staff accountable for their assigned responsibilities and create plans for improvement where necessary.
- Work with the Director of Operations and reports on monthly and annual revenue and expenses in the café.
- Responsible for overall operational costs in the café.
- Work directly with the Director of Operations, Community Manager, and Head Chef to hire and manage staff to accomplish A Place at the Table’s mission
- Oversee all operations in café (bank deposits, catering, reservations, etc.)
- Manage and execute groups and reservations in café.
- Help ensure a welcoming, loving environment to everyone that walks in. Ensuring dignity and respect as well as safety and wellbeing - working with Community Manager and Security
Qualifications:
- High School Diploma or GED
- Bachelor’s degree in Hospitality or Social Science preferred
- 3+ Years Managing Food Service establishments
- Servsafe certified or ability to achieve certification within 6 months
- Proficient in Excel, internet and email applications
- Experience working or volunteering with nonprofits
- Physical Requirements: Able to lift and carry 40 lbs up and down stairs frequently.
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- Flexible schedule
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Every weekend
- Work Location: In person
