MS Dynamics CRM Technical Lead w/Sales CRM experience
BravoTech, a Leader in staff augmentation and perm placement is seeking a talented MS Dynamics CRM Technical Lead for a premier client in Dallas, Texas. As a MS Dynamics 365 CRM Technical Lead, you will be the technical expert on a project implementation team and develop technical specifications for implementation, configuration, customizations, and enhancements of MS Dynamics 365 CRM. You will assist with CRM solution planning, analysis, designing, building, and testing. You will be considered the product expert that is also responsible for providing support in CRM issue escalation and resolution.
- Must have Sales CRM experience - CRM experience…really focused on the sales flow: Customers, Contacts, Leads, Opportunities, Projects, etc.
- Candidate needs to be able to functional as in individual contributor vs having a team to pass on the work.
Additionally, you will have technical oversight for development and delivery of large-scale project deliverables. Your deep development and technical skills in D365 will allow you to work in every aspect of Dynamics 365 CRM such as, but not limited to, creation/modification of D365 Objects, importing data, configuration of user roles, reports, and dashboards.
Under general supervision, you will contribute to the development, maintenance, and enhancement of client systems and assist in the development of new features as well as be able to troubleshoot and correct defects.
These client-facing roles require extensive programming and development experience with Microsoft D365 and excellent interpersonal/communication skills. You must be client-focused and team oriented.
- Coordinate and work with other technical staff to develop CRM architecture, coding standards, and quality assurance policies and procedures.
- Plan and implement capacity and resource expansion to ensure CRM scalability.
- Stay current with emerging trends and technologies related to Microsoft Dynamics and other business systems.
- Conduct research and make recommendations on CRM products, services, protocols, and standards in support of procurement and development efforts.
- Evaluate, recommend, and select CRM components, including hardware, subscription products and other tools.
- Design, develop and implement customizations and enhancements to the Microsoft Dynamics platform.
- Develop and maintain integrations between Microsoft Dynamics and other business systems.
- Execute standardized processes, content, and best practice in utilizing 365 CRM functionality.
- Work with end users to identify, create, and deliver reports according to requirements.
- Identify inefficiencies and gaps in current CRM landscape and leverage solutions to ensure optimal standards and processes.
- Identify data discrepancies and data quality issues, and work to ensure data consistency and integrity.
- Diagnose and resolve CRM access and performance issues.
- Install and configure relevant components to ensure CRM access.
- Execute CRM configuration and performance tuning.
- Monitor system details within the CRM, including integrations and execution time, and implement efficiency improvements.
- Develop, implement, and maintain change control and testing processes for modifications to the CRM system.
- Develop reports and dashboards to meet business reporting needs.
- Work with business analysts to identify and understand business requirements and develop technical specifications.
- Troubleshoot and resolve Tier 2/3 domain system issues or malfunctions.
- Coordinate Tier 3 escalations to relevant vendor.
- Analyze the current business and IT environment to detect critical deficiencies and recommend solutions for improvement.
- Work with the SVP Technology Business Solutions and BSMs to ensure the successful delivery of key strategic projects.
- Perform unit and integration testing to ensure quality deliverables.
- Deliver analytics on engagement and CRM usage.
Manage Projects
- Plan and Manage CRM project schedules, resources, budgets, and manage stakeholder expectations, providing timely communications and reporting.
- Technical projects and upgrades
- Business functional projects
Education & Certification:
4 year Bachelor's Degree
US Citizen or GC (No sponsorship options)
Supreme communication skills
Hybrid work schedule, Dallas, Texas
