Job Description
Job Title: Claims Supervisor
Shift: Full Time, 40-hour work week
Reports To: Supervisor/Manager
SUMMARY:
The Claims Supervisor is able to provide technical expertise, staff development and guidance on personal and commercial auto claims handling practices/procedures and provide training as appropriate and necessary. The supervisor will oversee and have direct management of claims adjusters for various states, including but not limited to, Texas, Arizona, and California. The ideal candidate will be a self-driven, independent thinker and problem solver that works with minimal supervision.
ESSENTIAL DUTIES AND RESPONSIBILITIES
· Select, train, develop, motivate, and lead a team of in- house claims professionals
· Manage a team of 3-5 claims examiners.
Develop, implement, and monitor the effectiveness of programs designed to control costs related to auto and liability claims
· Ensure loss reserves are timely set.
· Ensure all claim related matters are handled in accordance with legal obligations and in compliance with applicable laws, rules, and regulations
· Develop, implement, manage, and monitor the controls over reporting, audit tools, payment of claims, and respond to internal and external audits of processes, procedures, and controls.
· Comply with all applicable laws/ regulations, as well as company policies and procedures
· Perform other duties as required.
Required Skills and Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· Minimum of 5 years of experience handling auto liability injury claims, with solid exposure to investigation and resolution of coverage issues
· Prior team lead or supervisory experience – preferably including both litigated and non-litigated claim files
· Must have claim related computer systems experience
· Excellent verbal and written communication skills- including presentation skills and public speaking
· Comprehensive knowledge of insurance policy provisions, practices, laws, and regulations
· Ability to interpret laws and regulation, determine appropriate course of action, present solutions, and resolve claims
· Strong interpersonal skills
· Strong customer service skills with a positive attitude
· Ability to follow and execute directions
· Must have experience handling claims in California or Texas
· Commercial auto and/or nonstandard personal auto experience required
· Bilingual (Spanish) Preferred, not required
Education or Experience
· 5+ years of experience in Claim Handling
· College degree or equivalent work experience
· SCLA/ AIC designation preferred, but not required
