LX Pantos America, Inc. endeavors to create customer value in various logistics areas, such as project cargo, breakbulk, general cargo, consolidation, door-to-door service, container freight, bonded transportation, customs clearance, delivery, storage, and consulting, through its global networks that aim to reduce customers' logistics cost and provide top-notch services as well as its network systems that connect major ports and airports worldwide.
At LX Pantos America, Inc. we look for employees who like a challenge and can leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and LX Pantos America. If you’re looking for a growth opportunity, join us at LX Pantos America.
We are currently searching for a highly motivated Logistics Operations Manager.
CORE ROLES & RESPONSIBILITIES
- Manage E-commerce accounts including field operation WH and transportation and manage P&L.
- Communicate between any customer and vendor for order and sales fulfillment
- Vendor management including Staffing company
- Enter and process into system any invoices issued to customers
- Verify and record any invoices received from vendors
- Monitor and manage customer queries and issues; report to sales management for prompt solution findings as needed
- Facilitate customer service requests and inquiries with UPS, Fedex, USPS etc (Claims, Tracking, etc.)
- Analyze sales and operation KPIs (timely order fulfillment, customer satisfaction, etc.)
- Support the sales management with administrative tasks (sales quotes, proposals, contracts, agreements, etc.)
- Keep track and respond to any other ad hoc requests and tasks as assigned
REQUIREMENTS
- Bachelors Degree in Business Management, Business Administration, or related (Preferred)
- Bilingual in Korean and English is required
- Minimum 6 years of experience in Logistics Operation or CS Operations
- Strong interpersonal and communication (verbal and written) skills
- Ability to work in a fast-paced environment within a team setting
- Professional Working or Bi-lingual in English and Korean (Preferred)
- Proficient in Microsoft Office (Outlook, Excel, PowerPoint, etc.)
Job Type: Regular, Full time
Benefits: Medical, Dental, Vision, Life, STD, LTD, AD&D, 401K, and generous PTOs/paid holidays
Job Location: 100% on-site in Long Beach, CA
Business Hours: Monday to Friday / 08:30 AM to 5:30 PM
