· 6+ years Industry experience, in developing and architecture of software platforms, products.
· Prior experience in leading architecture activities like designing, roadmap, & proof-of-concepts on COTS platforms or Low Code/No Code platforms.
· At least 4 years of experience on ServiceNow platform in modules like ITSM, HRSD, APM, PPM, GRC or ITAM and designing solutions within these modules.
· Ability to manage multiple customers, complex projects, and multiple initiatives at the same time.
· Extensive exposure to ServiceNow HRSD, related configurations and Architecture.
· Extensive experience in using Instance Observer, Instance Security to interpret the metrics for Usage and Performance to meaningfully engage with other Platform architects and ServiceNow.
· Experience in Thycotic Secret Server integrations.
Prior Experience in Managing and administering a large scale ServiceNow implementation for both firm internal as well as Managed Service Provider instances for external clients.
Preferred:
· Exposure to ETL Tools that transfer data from ServiceNow - like Perspectium or Snow Mirror.
· Extensive experience in administering, configuring, and managing enterprise applications like Globalscape.
· Prior Knowledge and experience in configuration and maintaining Managed Access Control (MAC).
· Knowledge on Integration Hub, Flow Designer, UI Framework and UI Builder is a plus.
· Experience with NOW intelligence.
· Experience with Web Development (HTML, CSS, JavaScript).
· Exposure to Service Portal.
· Exposure to capabilities in ServiceNow Washington version.
· Experience working with SAFe, Scrum or Agile development processes.
