About the Company:
We have an opportunity at our Lansing healthcare related folding carton, labels, and inserts facility for the healthcare facility Customer Service Representative who will be responsible for the following:
Responsibilities:
- Courteously receive calls.
- Accurately enter orders from both customers and the sales force.
- Solicit add-on sales.
- Assist customers with inquiries and samples.
- Maintain complete customer history information.
- Provide complete and immediate communication of order schedules and possible delays to customers and sales staff.
- Prepare, enter, and monitor progress of customer orders for strategic accounts.
Essential Job Functions:
- Provides single point of contact for Strategic Customers and Sales Staff for specific customer and/or project information.
- Serves as primary contact between Sales, customer and internal production operations.
- Assists customers at the request of or in the absence of sales.
- Develops project time lines and monitors to ensure on-time delivery.
- Initiates, tracks, organizes, prioritizes and monitors multiple projects through development, production and fulfillment.
- Uses creative problem solving to achieve sales and customer objectives.
- Provides prompt communication to the customer and sales rep regarding existing challenges in meeting requested ship dates.
- Effectively communicates customer expectations to Planning and Scheduling.
- Gathers input, evaluates, and makes recommendations from technical standpoint concerning cost, production schedule, etc. based on customer needs.
- Compares in-coming work specifications with specifications used for estimate. Recognizes changes in job specifications requiring re-estimation.
- Receives, evaluates, and distributes customer supplied materials and/or information to appropriate department(s).
- Interprets requests for developmental and other artwork and communicates needs to appropriate department(s).
- Prepares quotation requests for estimators and presents appropriate quotes for customers both internal and external as required.
- Reviews costing and invoicing to ensure agreement with signed quotes.
- Is always "on call" to answer production questions.
- Maintains accurate, written record of all events. Alerts both internal staff and customer if significant problems affect either scheduled delivery or final job cost (e.g., heavy, multiple customer alterations).
- Assists sales in technical communications to customers.
- Backs up other areas of Customer Service as needed.
- Performs other job duties as assigned.
Qualifications:
- High school diploma or general education degree (G.E.D.).
- Associate’s Degree or equivalent from two-year college or technical school preferred.
- 3+ years of experience in related field required.
- Demonstrates understanding of product/project specifications.
- Competent in various software applications and certifications, such as Microsoft Office (Word and Excel).
- Must be able to communicate effectively via telephone and email.
- Must demonstrate effective interpersonal communication skills.
- Must be well-organized and able to manage time efficiently.
- Must be able to function effectively in a fast-paced environment.
- Must be reliable and able to maintain good attendance.
- Must be accurate and thorough when capturing and communicating data.
- Must be able to perform essential functions of job with or without reasonable accommodations.
