Position Objective
The IT Manager supervises daily operations of network infrastructure and critical business applications. This position works with the VP of IT on aligning IT infrastructure with current and future business requirements and goals, including day-to-day maintenance of local area network hardware and administering IT systems. They will play a role in coordinating upgrade initiatives, upgrading systems with the latest versions of software and the rollout of new hardware and training. They will also lead the data analytics initiatives through Power BI and Microsoft Dynamics (CRM).
The IT Manager is responsible for the following:
- Evaluating risk, developing network recovery and backup processes
- Assessing and purchasing new and replacement hardware
- Assuring that IT activities are within the limits of applicable laws, codes and regulations
- Testing, troubleshooting and adjusting information systems to operate effectively
- Assisting implementation of security of the network, data and its storage and communication systems
- Assisting on network specifications by conferring with users; analyzing workflow, access, information, and security requirements; designing router administration, including interface configuration and routing protocols. Keeping documentation up to date.
- Establishing network by evaluating network performance issues including availability, utilization, throughput, latency; planning and executing the selection, installation, configuration, and testing of equipment; defining network policies and procedures; establishing connections and firewalls
- Responding in a timely fashion to end users’ tickets and concerns.
- Overseeing the setup of users in Active Directory/Azure, CRM, Power BI
- Configuring and administering Power BI, monitoring system performance, troubleshooting issues and collaborating with other teams to ensure the system is running smoothly.
- Designing and developing BI dashboards and reports and associated documentation.
- Collaborating with various stakeholders to understand their data needs for Power BI and delivering solutions that meet them.
- Configuring and administering Microsoft Dynamics, monitoring system performance, troubleshooting issues and collaborating with the Sales team to ensure the system is running smoothly.
- Configuring and administering Microsoft Dynamics integrations, Zapier, WordPress and WordPress Plugins to ensure the system is running smoothly.
- Collaborating with various stakeholders to understand their needs for Microsoft Dynamics and delivering solutions that meet them.
- Diagnosing and resolving technical problems to prevent problem escalation and provide solution tracking.
- Maintaining logs for software and firmware updates, service contracts, support contracts, and passwords.
- Monitoring and updating antivirus software, review and remove threats when detected.
- Managing the Network Admin
- Training groups and individuals in a team environment.
This is a Hybrid role with 3 days in office and 2 working from home.
Qualifications
- Network Performance Tuning
- LAN Knowledge
- Network Design and Implementation
- Strategic Planning
- Technical Capacity
- Strong Problem Solving/Analysis
- Excellent Customer Service skills
- Engaging Presentation Skills
- Strong Project Management
- Ability to Collaborate with different areas
- Strong technical knowledge of Data Analytics (Power BI is a plus)
- Strong technical knowledge of Microsoft Dynamics CRM
- Strong technical knowledge of WordPress
Preferred Specific Systems experience:
MS Azure, MS AD, MS O365, Sophos Firewall, Dell PowerEdge Servers and Ubiquiti Switches, VLAN, VMWare Host and Virtual Servers, Mitel VoIP cloud systems, Trust Wave Security Services, Sophos MDR/XDR, Duo, Power BI, Microsoft Dynamics, WordPress, Zapier.
