Greetings everyone,
We hope you are staying safe. We are hiring Strategic Account Manager.
Who are we?
Photon has emerged as one of the world’s largest and fastest-growing Digital Transformation partners for Fortune 500 companies. We are known for our ability to integrate Strategy Consulting, Creative Design, and Technology at scale. Please visit www.photon.com to learn more about us.
Location: Dallas/Chicago/Atlanta
Role :
- Client relationship management and business development: manage client relationships, build portfolio, own the opportunity management cycle: Prospect-Evaluate-Propose-Close
- Client delivery assurance: collaborate with all delivery stakeholders involved to ensure fulfilment of all commitments to the client
- Account planning and governance: create the account plan including relationships required, opportunities to be pursued, price decisions, etc.
- Own P&L responsibility for a fortune 100 customer
- Drive profitable growth of the account relationship. through identifying and overseeing the closure of new, renewal, and expansion opportunities.
- Manage portfolio of projects and guide the delivery team to ensure successful execution for the respective account
- Take ownership to grow revenue at existing key accounts and mine new accounts and customers
- Interact with Pre Sales, Solution Managers, Delivery Managers and Technical Architects to get the work done
- Take ownership on key metrics such as Project Profitability and Revenue growth
- Bottom line accountability for Governance and Customer Satisfaction in Project interactions
- Review the performance metrics of the account with the delivery, operations and finance teams on regular basis.
- Maintain the customer satisfaction score on an average of 4.0 & above and overall portfolio of projects carried to be over $500k in revenue per month. project execution
- Initiate and delivery of projects in conjunction with dedicated DMs or shared DMs
- Fair evaluation of the team and eliminating constraints towards successful
Required Qualifications
- A minimum of 10 years of experience in a client facing role or account leadership role in the IT professional services or management consulting firm
- Experience of leading diverse teams, experience of cultivating and collaborating in a multi-cultural environment
- Strong experience with the global service delivery model
- Bachelor’s Degree OR equivalent combination of education, training, and experience.
- Strong sales/relationship management/account management experience.
- Track record of interacting and building relationship with C-level client contacts
- Hands-on experience with proposal creation and leading proposal presentations
- Strong leadership, interpersonal, communication and presentation skills
- Wide variety of IT and business consulting engagement experience
