Global brands trust clients knowledge management software to improve customer experience and reduce service cost by automating customer engagement and empowering employees. Top rated by Gartner, the clients Knowledge Hub orchestrates AI and experts to deliver trusted answers to our client’s customers, agents, and field staff.
We dream big and sweat details. We are diverse, optimistic, and tenacious. We take pride in what we do but we don’t take ourselves too seriously. If work is fun for you, talk to us. We will not waste your time.
Duties/Responsibilities
- Plan, drive and execute multi-phase knowledge transformation projects for clients using the clients Knowledge Method.
- Provide expert consultancy services to clients including conducting health checks, training, and workshops, evaluating the current environment to identify challenges, and identifying next steps and solutions
- Create customer success stories by documenting value derived from knowledge solutions, and the client’s knowledge transformation journey
- Be hands-on in projects (planning, creating, configuring, testing) from kick-off to successful completion
Education and Experience
- 2+ years of industry experience with a Bachelors degree (Masters preferred)
- 1+ years of knowledge management or content management experience
- Strong people skills with the ability to build relationships and trust with clients.
- Excellent written and oral communication skills
- Ability to work effectively on multiple projects at the same time and collaborate with cross-functional teams
- Must be willing to travel extensively (~50%)
- Believes in and pursues delivery of quality through automation, smart processes, and talented teams
