Under minimal direction, the Operations Manager oversees the entire local Service Operation. The Operations Manager role is a hybrid role with focus on the site project, more so, operations at the corporate location itself.
Other duties may include daily inspection and inventorying of Division Service Trucks, overseeing warehouse and equipment staging, and ordering stock parts. The Project Manager is also responsible for growing the service department while following the company's policies and procedures.
Primary Responsibilities:
- Managing day-to-day operations of the service department
- Self-sufficient technicians but oversight is still needed
- Plan management and implement schedules to meet daily customer commitments and ensure that the plan is executed correctly
- Review workload and manpower to meet customer commitments in a cost-effective manner
- Ensure that projects are completed timely, below budget, and to the customer's satisfaction
- Oversight and management of subcontractors, including job site reviews, workmanship, punch list competition, and purchase orders
- Daily inspection and inventorying of Division Service Trucks
- Reinforce the company's policies and procedures
- Ability to remain flexible and adjust promptly and effectively during change.
- Ensure compliance with company policies and procedures
- Drive change in culture towards one of continuous improvement and employee engagement
- Performs other duties as assigned
Knowledge, Skills, and Abilities:
- Work requires reasonable judgment in applying and interpreting policy, procedures, or precedents to problems of a well-defined nature.
- Work requires personal contact with others outside the department to affect the final determination of problems of a recurring but non-routine nature.
- Demonstrate practical interpersonal skills to interact with all employees within the organization.
- Demonstrates planning and problem-solving/investigative skills as required to research inquiries related to job responsibilities.
Working Conditions:
Work incorporates a mixture of office and some fieldwork. Therefore, this position is classified as essential and those employed are expected to report to work in all conditions unless otherwise directed.
Certifications and Qualifications Required:
High School graduation or equivalent is required; a Bachelor's degree is preferred. Prior experience in the dock and door industry is preferred. You will be required to attain your forklift and scissor lift certifications within 30 days and complete and earn your OSHA 30 certification training within 60 days of your effective date. Previous experience in manufacturing, distribution, and service industries is helpful.
- Customer Service Oriented
- Demonstrated leadership experience and capabilities
- Be accessible to customers and co-workers
- Be accountable to yourself and the company for your performance
- Be positive and enthusiastic
- Be a team player, hustle, and have a great attitude
- Practical oral and written communication skills
- Active listening skills
- Ability to assess and evaluate situations effectively
- Ability to identify critical issues quickly and accurately
- Attention to detail
Throughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.
We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.
We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com
MMC strives to ensure all job posting confirm details of the position, the rate of pay, and acknowledge medical benefits are offered.
Get started on your career journey today! Apply to become a part of the MMC Team!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
