Job Type: Full-Time, 100% FTE
Position Title: Volunteer Coordinator, Teen Link and Warm Line
Reports to: Volunteer Services Manager
Pay: $27.60/hr
Location: Belltown and Hybrid with 2-3 in-person days per week
Union Representation: Represented by OPEIU
About the Company:
Crisis Connections, formerly known as Crisis Clinic, was founded in 1964. The organization is one of the oldest Crisis Lines in the nation and home to eight programs focused on serving individuals' emotional and physical needs across Washington State. These programs include the 24-Hour Crisis Lines in 9 counties, 988 and 211 in King County, and Support after Suicide, Teen Link, Recovery Help Line, and Warm Line statewide. With over 350 trained volunteers and 320 staff, CC provides support, resources, and certified training for King County and other communities statewide.
About the Role:
The coordinator supports our Teen Link and Warm Line volunteer programs through recruitment outreach, screening, orientation and onboarding, scheduling, data tracking and report generation, activities and recognitions, maintaining confidential volunteer file management systems, and coordinating tasks as requested by the Volunteer Services Manager. The Volunteer Coordinator collaborates with both Teen Link and Warm Line staff and leadership to maintain accessibility to compassionate support communications with volunteers to enhance their positive program experience.
Responsibilities:
- Volunteer Recruitment, Onboarding, and Training 40%
- Volunteer Scheduling, Coordinating, and Retention 40%
- Quantity and Quality of Work/Work Habits 20%
Qualifications:
-AA in social services or related field, or 2+ years of relevant work experience.
-At least one year of experience coordinating volunteers.
-Experience collaborating with volunteers preferred.
-Non-profit experience and experience in mental health/crisis intervention/telephone helpline a plus.
-Experience with data entry.
-Proficiency in using volunteer management software or databases.
- Experience and skills using Microsoft Office 365 software and cloud-based collaboration tools, including Word, Excel, Teams, SharePoint, OneDrive, Forms, and more.
-Familiarity with modern communication tools, social media and email strategies, and other collaborative technologies.
-Competence in scheduling. Excellent customer service and people skills.
-Excellent written and oral communication skills. Washington State driver's license, insurance, and access to a vehicle preferred.
-Reliable transportation is required.
-Strong organizational skills and attention to detail; excellent time management skills.
Pay range and compensation package:
This is a full-time, non-exempt position with a very competitive benefits package, including, but not limited to, medical, dental, and vision health insurance, FSE, EMP, STD, LT, Life, AD&D, 403b, ORCA subsidized commuter card, and free parking in Belltown. This hybrid remote position requires 2-3 days of in-person work at our Belltown office, with the flexibility to work remotely on the remaining days.
Thriving employees means a thriving mission:
We work hard to embrace diversity and inclusion. We welcome everyone's lived experiences, cultures, and expertise, at Crisis Connections because it strengthens our team and the care we provide to the community. BIPOC, persons with disabilities, and members of the LGBTQ+ community are strongly encouraged to apply.??
We are dedicated to supporting our employees by offering excellent benefits and career progression opportunities:
- Excellent medical, dental, and vision coverage including an 100% employer paid option for certain plans and coverage tiers.?
- Annual wage increases
- Generous Paid Time Off & 12 Paid Holidays
- Discount on ORCA transit pass
- Free Parking & Flexible Schedules
- Growth opportunities?
- Self-care tools & weekly check ins with your supervisor
Voluntary Benefits
- Short-term and long-term disability
- Flexible Spending Accounts (FSA)
- 403B Retirement Plan
- Gym classes
OFFERS OF EMPLOYMENT:
All offers of employment are contingent upon successful completion of a background check including a Criminal History Report and Reference Check.?
Requirements
Computer Skills Assessment: Crisis Connections requires a basic Computer Skills assessment to measure computer literacy and skills. The assessment is approximately 15 minutes in length, and timed. HR will provide a link to complete the test after screening qualified candidates.?
- This assessment will be completed on the candidate's personal computer. Upon request, candidates may take the assessment at one of our 2 office locations as an accommodation. Additional accommodations for the assessment are provided upon request.?
Technology Requirement:
- Smart phone with ability to download Multi-factor Authentication (MFA) application.
DISCLAIMER:
The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job. As an adaptive organization, responsibilities can and will change in alignment with greater efficiencies and mission metrics.
EQUAL EMPLOYMENT OPPORTUNITY AND NON-DISCRIMINATION:
Crisis Connections (CC) is committed to equal opportunity for all employees and applicants. CC does not discriminate with regards to hiring, assignment, promotion, or other conditions of staff employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender, gender identity, veteran status, disability, genetic information, or any other status protected under local, state, or federal law.
In accordance with the Americans with Disabilities Act, upon request, reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of our positions.
Crisis Connections is an equal opportunity employer. We value having employees whose skills, experience and background reflect the diverse populations we serve.
