The Supervisor of Revenue Cycle Operations is responsible for effectively supervising assigned projects and teams. He/She will understand project scope, identify issues and risks and work with management to implement process improvements as it relates to a project. The Supervisor is responsible for day-to-day activities with staff. Responsibilities include, but are not limited to, effective training of new and existing staff, monitoring staff performance, monitoring inventories, and meeting with staff monthly on performance expectations. The Supervisor will provide guidance and mentorship teams to create a successful and knowledgeable team. He/She is expected to collaborate with peers and cross-functional teams to enhance company success.
Key Accountabilities:
- Full working knowledge of billing and insurance collections and terminology: including government and non-government regulations for hospital and physician-based entities
- Assist in implementing best practices and processes to maximize revenue and collection abilities
- Participate in problem solving for clients to best meet performance targets
- Participate in monitoring of key performance indicators (KPIs) that provide insight to the daily operations, assure effectiveness, and guide continuous improvement
- Ensure projects meet and exceed client expectations
- Escalate and communicate timely to appropriate leadership any issues and/or concerns related to the client performance, and internal staff performance and quality
- Participate in hiring and management of staff, overseeing competencies and performance expectations
- Communicates with leadership ensuring processes are properly managed and staffing needs are appropriately allocated to each project
- Participates in the preparation of month-end reporting to clients
- Communicate regularly with leadership regarding client performance
- Support and mentor team and staff using excellent interpersonal skills
- Model company values on an ongoing basis
- Understand and comply with Company Handbooks, Policies, and Procedures
- Perform other duties as assigned
Competencies:
- Achieve the expected financial results, operating standards, service levels
- Maintain excellent relationships with clients, vendors, and business partners
- Represent Meduit professionally with best-in-class service
Success Measures:
- Departmental KPIs, design and use to maximize performance
- Client performance, satisfaction, and profitability
- Financial results
Qualifications:
- Associate's degree in business administration, health care administration or other relevant degree that delivers analytical skills and abilities preferred.
- 2-5 years’ experience: including appropriate healthcare transactions such as billing, insurance follow up, both government and non-government, hospital and physician, denials management, underpayments/zero payments, and other revenue cycle functions.
- Or, equivalent level of education and experience
- Outstanding communication abilities, both written and verbal skills required
- Delegation skills and excellent organization skills
Special Position Requirements:
- Language Skills Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports and business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
- Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
- Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Computer Skills To perform this job successfully, an individual should have knowledge of Database software; Internet software; Spreadsheet software and Word Processing software.
- Other Skills High energy level, great interpersonal skills needed for this position.
Work Environment
*This is a remote position with some PST hours required*
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Meduit is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, military status, genetic information, sexual orientation, marital status, domestic violence victim status or status as a protected veteran or any other federal, state or local protected class.
