Our client located in Phoenix is looking for an experienced Help Desk Manager who is not only proficient in providing technical support, but also possesses exceptional leadership and motivational skills. Delivering exceptional customer service and driving continuous improvement will be key factors for the success of this role.
Responsibilities
- Manage the help desk team and evaluate performanceEnsure customer service is timely and accurate on a daily basis
- Contribute to improving customer support by actively responding to escalated queries and handling complaints
- Establish best practices through the entire technical support process
- Mnitor and improve daily, weekly and monthly reports on help desk team’s productivity
- Provide customer feedback to the appropriate internal teams, like product developers, etc.
Requirements and skills
- 3-5 years of dedicated experience as a Help desk, service desk, or desktop support manager
- Solid technical background with an ability to give instructions to a non-technical audience
- Customer-service oriented with a problem-solving attitude
- Excellent written and verbal communications skillsTeam management skills
- BSc degree in Computer Science, Information Technology or relevant field preferred
Benefits offered:
- Competitive Medical/Dental/Vision Insurance
- 401K Match
- HSA Contribution from employer
- Competitive PTO plan
